Application Lead Finance (OneStream)

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Job Description:
Application Lead Finance | hybrid | Guararema

The Application Lead Finance (OneStream) is responsible for ensuring the operational readiness, stability, and continuous improvement of Financial Consolidation and Reporting solutions during and after large-scale transformation programs, including S/4 Digital Core deployments.
This role acts as the key bridge between transformation programs and steady-state operations, leading service introduction, vendor governance, and operational integration to ensure Business as Usual (BAU) continuity with strong ITIL alignment

1. OneStream & Finance Application Technical Operations
* Own the technical administration and operational stability of OneStream, HFM and related Finance reporting applications.
* Manage and administer OneStream, HFM applications, and associated modules
* Management of system licenses
* Management of TCO (total cost of ownership) on applications in scope
* Support data imports, mappings, calculations, and metadata management
* Assist in application development activities, including reports and dashboards, under Product direction
* Review new releases, assess functional impacts (new and deprecated features), and communicate changes to stakeholders
* Support automation, accelerators, GenAI usage, and best practices to improve performance and configuration

2. Vendor Management & Technical Governance
* Lead the operational management of third-party support vendors, ensuring service quality and SLA adherence.
* Drive vendor execution for the build, testing, and deployment of new solutions
* Manage vendor activities during upgrades, enhancements, and defect resolution
* Act as the primary escalation point for complex incidents and performance issues
* Conduct root cause analysis and ensure permanent resolution of recurring issues
* Track service performance metrics and drive continuous improvement actions

3. Environment & Release Management
* Ensure controlled and stable promotion of changes across environments.
* Support migration of changes across Dev, Test, and Production environments
* Coordinate testing activities with vendors and stakeholders
* Validate data integrity and functional performance before production deployment
* Support Service Introduction and hypercare activities for the new scope

4. Incident, Data & Operational Support
* Ensure business continuity during Period End Closing and critical finance cycles.
* Manage OneStream, HFM support tickets (creation, follow-up, resolution)
* Troubleshoot performance issues and break/fix scenarios
* Support data-related issues (imports, mappings, transformation logic)
* Provide operational readiness support during PEC cycles
* Monitor integration flows and data movement between finance systems

5. Documentation, Audit & Compliance Support
* Ensure transparency, traceability, and audit readiness of the application landscape.
* Maintain and enhance Support Desktop Procedures and Task Lists
* Contribute to ServiceNow knowledge documentation
* Track and report operational metrics and service KPIs
* Support recurring internal audit reporting (metadata, security, business rule changes)
* Ensure documentation is current and aligned with ITSM standards

6. Finance Landscape & Stakeholder Alignment
* Act as a technical bridge between Finance, Product, and Digital Technology teams.
* Support Financial Consolidation and Reporting systems (OneStream, Data Lake, HFM, and related platforms)
* Ensure alignment between Product strategy and operational support execution
* Collaborate with Platform, Security, Data, and Integration teams to ensure supportability
* Provide technical advisory input for transformation initiatives and Digital Core evolution

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