Global Recruitment Leader Bulgaria, Adecco

Descrizione del lavoro:

Our mission:
Adecco is a global workforce solutions provider, part of The Adecco Group. With 25,000 employees across 62 countries, Adecco helps over 600,000 people find work every day-aiming to grow that number to 850,000 in the coming years.
Offering a full range of services-from temporary and permanent placement to outsourcing, training, and apprenticeships-Adecco addresses the evolving needs of both employers and jobseekers. Diversity, inclusion, and employability are at the heart of its approach.

Through a blend of physical presence (3,800 branches and onsite hubs) and digital platforms, Adecco delivers high-quality, human-centered recruitment, enhanced by technology but rooted in strong, personal client relationships.

Role:
We are looking for a senior leader to build, stabilize, and scale our Global Recruitment Centre (GRC) in Sofia into a best-in-class multilingual nearshore hub supporting European clients.

This is a high-impact leadership role responsible for transforming a growing delivery centre into a scalable, high-performing operation. The role combines site leadership, operational excellence, and client-facing responsibility, with strong exposure to EMEA stakeholders (Belgium, Germany, Netherlands).

Responsibilities:

Service Delivery & Operational Management
* Oversees end-to-end delivery of GRC operations, ensuring services consistently meet or exceed agreed SLAs, quality standards, and regulatory requirements; identify gaps and implement targeted action plans.
* Monitors resource utilization, productivity, and workload distribution, optimizing staffing models to balance service quality, cost efficiency, and employee effectiveness.
* Lead the scale-up of the site, ensuring effective hiring, onboarding, and ramp-up.
* Act as escalation point for accounts and business leaders, ensuring proactive issue resolution and risk mitigation.
* Ensure business continuity readiness and operational resilience in a fast-growth environment.

Client Partnership & Stakeholder Management
* Act as the client-facing leader for the site, building strong relationships with key stakeholders, particularly across Belgium, Germany, Netherlands.
* Understand account goals and business needs to align delivery with strategic objectives.
* Communicate effectively across cultures, adapting leadership style to build trust with European clients.
* Represent Morocco as a strategic nearshore hub within the global GRC network.

Strategic Insight & Advisory
* Serve as the "eyes and ears" of the business onsite, providing insights on talent, delivery performance, and market dynamics.
* Connect across accounts and regions to identify opportunities for growth, efficiency, and capability expansion.
* Support transitions of new clients and services into the Morocco centre.
* Proactively identify improvement areas and drive change initiatives.

Leadership & Culture
* Lead, coach, and develop a growing, multilingual team (team leads and managers).
* Build a high-performance culture focused on accountability, service excellence, and client centricity.
* Foster an inclusive and collaborative environment aligned with a multicultural workforce.
* Drive employee engagement, retention, and leadership capability during rapid growth.

Skills:
* Demonstrated ability to lead large, complex operations environments with full accountability for service delivery, workforce performance, and operational efficiency.
* Strong operational excellence mindset (Lean, KPI-driven performance management)
* Proven capability in scaling operations and workforce planning
* Excellent stakeholder management and influencing skills, particularly with European clients
* Strong client-facing communication in multicultural environments
* Ability to balance strategic thinking with hands-on execution
* High resilience and adaptability in fast-paced, ambiguous environments
* Strong people leadership and team development capability

Requirements:
* Bachelor's degree in Business, HR, Operations or related field
* 8-12+ years in operations, shared services, GBS, or BPO environments
* Proven experience scaling teams in fast-growth environments (50+ FTE)
* Strong client-facing delivery leadership, ideally with European stakeholders
* Experience in multilingual delivery environments (German & English)
* Solid understanding of the Sofia talent market and delivery ecosystem

Preferred:
* Recruitment / RPO / HR services experience
* Experience building or scaling delivery centres
* Exposure to nearshore delivery models