Control Review Analyst

Descrizione del lavoro:

This role involves conducting risk and control assessments, evaluating business changes, and interpreting data to make recommendations in line with established standards. The role supports policy implementation, identifies root causes of issues, monitors control breaches, and reviews control designs to formulate recommendations for risk mitigation and process improvement, ensuring timely and accurate assessments. Individuals also analyze risks, assist in recording risk events, assess control adequacy, and contribute to implementing risk management standards by identifying inconsistencies and proposing improvements.

Key Responsibilities:
* Applies knowledge to conduct risk and control assessments, including evaluating business changes, in accordance with established standards; interprets data and makes recommendations.
* Supports the implementation and assessment of various risk control policies, standards, and inventories.
* Identifies root causes of issues through research and interpretation of information and formulates preliminary recommendations for corrective actions and improvements in collaboration with stakeholders.
* Monitors control breaches and contributes to disseminating lessons learned for process improvement within own team, based on analysis.
* Applies knowledge to conduct reviews of control designs and management practices, interpreting findings to identify policy gaps and formulate recommendations for risk mitigation.
* Ensures the timeliness, accuracy, and completeness of own control assessments before and after process execution, making judgments based on analysis.
* Analyzes risks as per policy requirements, interpreting data and making recommendations.
* Supports in recording and responding to risk events, ensuring accurate and timely capture of information for team review.
* Assesses risks within scope, interpreting factual information to ensure adequate controls are in place.
* Assists in implementing standards and procedures that align with organizational requirements for risk management, developing working knowledge of industry practices.
* Identifies inconsistencies in data or results related to control points and processes throughout the business, and formulates recommendations for their implementation or improvement within own team's scope.
* Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
* Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
* Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
* Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
* Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
* Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
* Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
* Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
* Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
* Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
* Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
* Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
* Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi's clients and the community.
* Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
* Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
* Empathetically listens and understands others' positions before acting on issues; works to amplify voices that are minimized in the workplace

Qualifications:
* 2 years relevant experience
* Basic understanding of risk and control assessments and risk control policies.
* Ability to assist in identifying root causes of issues and support the formulation of corrective measures.
* Familiarity with relevant laws, rules, and regulations impacting business decisions.
* Experience in assisting with the evaluation of business changes through risk and control assessments.
* Demonstrated ability to support the monitoring of control breaches and help in disseminating lessons learned.
* Experience in assisting with governance and training mechanisms to support risk profile management.
* Ability to follow and support the implementation of compliant standards and procedures for risk management
* Ability to operate standard software used for basic risk assessments, data entry, and report generation.
* Ability to contribute to the creation of clear documents and reports related to risk management, following established templates and guidelines.
* Familiarity with basic Excel functionalities for data entry, sorting, and simple filtering for risk-related data.
* Ability to access and input data into existing databases for storing risk-related information.
* Basic understanding of cybersecurity principles relevant to identifying and reporting potential online threats.
* Familiarity with viewing and basic navigation of data visualization tools like Tableau or Power BI.
* Experience using designated software tools for entering and tracking regulatory compliance information.

Education
Bachelor's/University degree or equivalent experience
The Control Review Analyst is an experienced professional with mortgage servicing risk and control testing experience. The candidate must have strong written and verbal communication skills with the ability to work with various levels of management. The candidate must also have a good understanding of regulatory, agency, state, and contractual requirements. Must be able to communicate and document control testing results completely, timely and accurately.

Responsibilities:
* Testing of operational control functions. Being familiar with Mortgage Servicing default and performance servicing products, programs, and processes.
* Effectively communicate control testing results, identify, and escalate potential issues appropriately to our mortgage servicing partners.
* Collaborate with team to ensure procedures are up to date with all regulatory and contractual guidelines, including mapping control ID's. Surface and escalate issues when identified per defined procedures.
* Maintain timelines to achieve month end deliverables to Management. · Ensure a consistent level of program knowledge by continuously striving to surpass current understanding with Regulatory mandates and Reputational Risk.
* Working with business partners and peers to drive towards common operational risk control platform and tools across all business lines.
* Increase ownership with all actions and hold self and/or peers accountable for results.
* Actively engage in program development, expanding operational risk coverage, utilizing account level review, and systemic testing covering key processes. ·
* Create and foster a trusting and engaging work environment.
* Lead by example and guarantee a culture of accountability, integrity, and respect.
* Ensures BAU policies and procedures meet regulatory and business obligations.
* Assistance with training peers, offshore team, and business partners on testing procedures.

Qualifications:
* 2-5 years of relevant experience in one more of the following areas: Internal Audit, Compliance, Operational Risk, or Quality Control Testing.
* 3-5+ years in Mortgage Serving with detailed knowledge of Black Knight (ICE)/MSP servicing systems.
* Strong written and verbal communication skills.
* Must have the ability to articulate complex and sensitive issues to management, Business Activity Owner.
* Strong critical thinking skills requiring sophisticated analytical thought to compare complex alternatives and select a solution.
* Applies creativity to problem analysis and resolution in complicated situations.
* Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency.
* Ability to exercise sound, timely and critical judgement when making decisions.
* Must be able to manage multiple deliverables/tasks/projects at any given time and comfortable shifting work as priorities change.
* Ability to work independently, multi-task, and take ownership of various analyses or reviews.
* Advance Excel skills.
* Project management skills, MCA knowledge.
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Job Family Group: Risk Management
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Job Family:In-Business Risk
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Time Type:Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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