Delivery Manager

Descrizione del lavoro:

Job TitleDelivery Manager
External Job Title: Delivery Manager
Position type: Permanent
Location: Costa Rica or Bogota, Colombia (hybrid)

About Your Business Area/Department:
Americas Delivery Management group is the entry point within the delivery organization towards the commercial team of the Americas Travel Sellers unit.
The purpose of this group is to:
Coordinate all delivery activities, leveraging all delivery expert resources in different delivery domains.
Be accountable for all delivery activities, report and provide KPIs.
Support the definition of the service portfolio and strategy and ensure its implementation within the delivery organization.
Summary of the role:
Support the implementation activities of his/her project including airline deliveries and as-sociated services.
In this role you'll:
* As a delivery manager the responsibilities are:
* Is the Delivery Services entry point for the Commercial groups for the region.
* Is accountable for all the deliveries to customers in the region of all services in the service catalogue (standard products, bespoke development, consulting, and other services).
* Ensure all contracted services and solutions are delivered as committed
* Engage Delivery Domain resources, coordinate their activities and provide reporting to ensure the delivery of Amadeus commitments.
* Manage the status of all deliverables, according to customer commitments and expectations. Communicate accordingly to customers, ensure their adherence to the plan, and follow up on delivery dates.
* Create, manage, and keep updated dashboard for the region to provide accurate status of all deliverables, including risk & issues.
* Provide a regular executives summary covering the risk/issues that need management attention.
* Act as prime point of escalation for all ongoing delivery issues.
* Support the Presales process by providing Delivery expertise, highlighting delivery risks and validating timelines and expert resources availability.
* When needed, act as functional and technical entry point to provide specialist knowledge and expertise on Amadeus products and solutions.
About the ideal candidate:
* Experience in the travel technology industry (GDS, OTA, airline, agency, hospitality, or travel distribution environments).
* Proven experience managing customer implementations, software deliveries, or complex projects from initiation through completion.
* Experience managing North American customer accounts and working across geographically distributed teams.
* Demonstrated ability to manage scope, schedule, risks, dependencies, and reporting across multiple initiatives simultaneously.
* Understanding of software implementation lifecycles, API solutions, integrations, GDS/travel technology, or SaaS delivery environments.
* Ability to review technical requirements, coordinate with implementation teams, and en-sure successful delivery execution.
* Strong analytical skills with the ability to monitor progress, identify risks, remove blockers, and ensure adherence to delivery commitments and budgets
* Excellent verbal and written communication skills in English.
* Ability to lead cross-functional teams, drive alignment among multiple stakeholders, in-fluence without direct authority, and provide executive-level status reporting.
* Familiarity with project management methodologies and tools (Agile, Jira, ADO, Salesforce, GOT, Power BI)
What we can offer you:
* Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
* Work Hybrid
* Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
🤗 A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
🌈 A diverse and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
📈A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent