Customer Service Rep - Maternity Cover - Swedish Speaking

Descrizione del lavoro:

Job Description:
Please note that this position is offered on a one-year fixed-term contract basis to provide maternity leave cover
Essential duties and responsibilities
* You will together with your team be responsible for the Customer Service in the Swedish market. Act as a back-up for the other Nordic markets during sick leave, holidays etc.
* Order management in Navision through EDI, CRM, calls, web shop and mail
* Credit and claims handling
* Email/phone support
* Drive Additional Sales and create added value for customers.
* Web shop support to customers
* Work closely with our logistic partner to ensure that handling and distribution is performed according to the customer requirements.

What are we looking for?
* High school graduate or similar
* Min. 2-3 years of work experience in Customer Service-related functions.
* Fluent in Swedish spoken and written.
* Advance English (understand written and verbale and can speak it with our Nordic organization)
* Danish/Norwegian is a plus
* Excellent communication skills, structured, proactive, team oriented and a great drive for results.
* Strong in handling conflict situations with care and understanding.
* Preferably in the FMCG Industry

What can you expect from Mars & Royal Canin?
* Work with over 180,000 like-minded and talented Associates, all guided by The Five Principles.
* Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
* Best-in-class learning and development support from day one, including access to our in-house Mars University.
* High focus on work-life balance.
* An industry-competitive salary and benefits package, including company bonus