Solution Engineer

Descrizione del lavoro:

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
Role Description:

The Solution Engineer supports customers throughout the entire journey - from new product introductions and roadmap planning to designing and defining solutions during the scoping and contracting phases. Working closely with Sales, they translate customer needs into viable technical architectures and help shape the delivery approach. This role also acts as the voice of the customer, championing their needs to ensure we build the right features.

*Supports solution design and scoping for strategic deals

*Provides technical input into proposals and SOWs

*Validates feasibility of requested features and configurations

*Participates in early customer conversations to shape expectations

*Conducts customer demos

*Creates customer-specific roadmaps including certification roadmaps

Responsibilities/Accountabilities:

This role operates during the early definition of customer projects, ensuring solution design is sound, deliverable, priced accurately and clearly documented.

*Works with KAMS, GTO, and Managed Services Specialists to architect technical solutions

*Leads technical whiteboarding and scoping sessions with customers to gather and assess requirements

*Drafts or contributes to solution overviews, integration diagrams, and delivery assumptions

*Validates feasibility and compatibility with Ingenico platforms and services

*Provides input to SOWs, particularly around architecture, integration scope, and technical dependencies

*Escalates risks or gaps in requirements prior to contract signature

*Supports internal handover to delivery teams with clear documentation and context

*Supports GTM launch team in identifying early adopters

Deliverables / Performance Metrics:

*Solution designs and architecture overviews

*Contribution to accurate, feasible SOWs

*% of scoped solutions delivered without major redesign

*Risk identification and resolution prior to contracting

*VOC/Market Requirement Documents for new product introductions

*% Budget achievement (For Solution Engineers assigned to specific accounts)

Skills Required/Preferred

*Strong understanding of payment solutions architecture (HW, SW, API integrations)

*Ability to translate business needs into technical specifications

*Excellent collaboration and communication across commercial and technical teams

*Experience with pre-sales engineering, scoping, or technical consulting

*Organized, customer-oriented, and detail-driven

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

Ingenico welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to adapt our processes and create a safe work environment that welcomes everyone.

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