Salesforce Administrator (Digital, Data & Tech) - M/W

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We are seeking a skilled Salesforce Administrator to manage, optimize, and support our Salesforce platform, a critical component of our Digital, Data & Tech (D&D&Tech) ecosystem, in an international environment (80 countries, 11000 employees). Salesforce is currently live with ~400 users, with a roadmap for deployment targeting significant expansion to 1200+ users. Reporting to the Solutions Manager, you will ensure the seamless operation, configuration, and continuous improvement of Salesforce to align with our business objectives, in a context of integration between Salesforce and SAP S/4 HANA via a Data Platform. You will collaborate with cross-functional teams to enhance user adoption, streamline processes, and drive business growth through effective use of Salesforce solutions.
Key Responsibilities:
Salesforce Platform Management
* Oversee daily operations, performance, and support of the Salesforce platform, ensuring high availability, reliability, and user satisfaction.
* Manage the configuration, customization, and maintenance of Salesforce, aligning with business requirements.
* Collaborate with stakeholders (e.g., sales, marketing, customer service, IT) to gather and prioritize requirements for platform enhancements.
* Lead and support projects for Salesforce upgrades, new feature deployments, and integrations with other systems, delivering on time and within budget.
* Coordinate with third-party vendors and Salesforce consultants to support platform development, maintenance, and issue resolution.
* Provide training, documentation, and support to end-users to ensure effective adoption and utilization of Salesforce.
* Monitor platform performance metrics, identify optimization opportunities, and implement improvements.
* Ensure compliance with data security, privacy regulations (e.g., GDPR), and company policies in all Salesforce-related activities.
General Responsibilities
* Act as a liaison between business units, IT teams, and external partners to align Salesforce solutions with organizational goals.
* Drive digital transformation by leveraging Salesforce capabilities and integrating emerging technologies (e.g., AI, automation).
* Maintain comprehensive documentation for configurations, processes, and project deliverables to ensure knowledge sharing and continuity.
* Contribute to the strategic roadmap for the D&D&Tech Department, aligning Salesforce initiatives with long-term business objectives.

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Education:
* Master's degree (Bac+5) in Information Technology, Business Administration, or a related field.
* Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator, or Platform App Builder) are highly desirable.
* Certifications in project management (e.g., PMP) or IT service management (e.g., ITIL) are a plus.
Technical Skills:
* Proven experience as a Salesforce Administrator, managing and configuring Salesforce environments.
* Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and custom applications.
* Familiarity with Salesforce integrations, APIs, and tools like Data Loader, Flow, or Process Builder.
* Proficiency in project management tools (e.g., JIRA, Confluence) and analytics platforms for reporting and dashboards.
* Knowledge of data management, SQL, and cybersecurity practices (e.g., GDPR compliance).
Soft Skills:
* Strong organizational and time management skills to handle multiple projects effectively.
* Excellent vendor and contract management abilities.
* Analytical mindset with strong problem-solving capabilities.
* Exceptional communication and interpersonal skills for stakeholder engagement.
* Collaborative, detail-oriented, and adaptable in a fast-paced environment.
Additional Requirements
* International travel required (approximately 10-20% of the time) for project implementations or stakeholder meetings.
* Fluency in English is mandatory; proficiency in French or other languages is a plus.

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Ce que nous vous apportons

* Join a family business rich in a long history with human-oriented values with a mission: To Nourish and Protect our Planet,
* Evolve in an enriching work environment and a multicultural context
At Lesaffre, diversity is a strength that enriches our culture and our teams. We are committed to offering you a work environment where you can thrive, regardless of your background, gender, age or abilities. We encourage all applications, as we believe that diverse perspectives strengthen our ability to innovate and meet the challenges of tomorrow