EU VET Digital Strategy & Service Manager

Descrizione del lavoro:

Job Description:
This role, based in our HQ in Aimargues, is responsible for definition and deployment of European to digitalize the E2E Vet reco model: e-recommendation / e-conversion and e-retention.
More specifically the role:
* Decodifies European needs and opportunities in Vet Ecosystem in collaboration with markets
* Defines and shape European digital R2C strategy and adoption plan
* Influence global stakeholders to secure that Eu needs and strategy are prioritized and considered in global platforms development and deployment.

What will be your key responsibilities?

Contribtue to:

E-RECO:
* Defines EU Priorities to influence Global Roadmap Creation
* Collaborates with Global Core team in Vet Digital strategy definition
* Owns KPI definition and monitoring
* Defines Feature prioritization for Global DT, Follow up on developments, Leads and support tests with local units
* Lead Vet Service Community, Define & Support business Activation in clusters, Support when issues,

CONVERTION & RETENTION:
* Is responsible for EU IVO Mapping & Assessment (always on) making sure Digital Factory develops links with E-Recommendation
* Identifies and define the best strategy and digital solutions to e-convert Vet recommendations while keeping the Vet in the value chain and respecting specific RTM requirements (eg Clinical Alliance)

PMS INTEGRATION:
* Leads PMS Integration for EU ( mapping / Assessment / prioritization / roadmap) and works in close collaboration with internal and external to make it happen

LOYALTY PLATFORMS/REWARD ·
* EU Mapping & assessment, Support Units to integrate with RC technology
* Co-create with Global team a common approach (business & technical)

What are we looking for?

* Business management degree
* Excellent English written/spoken · French written/spoken is considered a plus
* Experience in sales or marketing (minimum 3 years) / Experience in Digital Ecosystem
* Demonstrated ability to work cross functions with strong influencing skills whilst building trusting and credible relationships
* Project management & deployment experience
* Able to handle complexity and ambiguity whilst managing to get things done.
* Experience in customer management and engagement.
* Experience with and interest in digital creative trends.

What can you expect from Mars?

* Work with diverse and talented Associates, all guided by the Five Principles.
* Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
* A strong focus on learning and development support from day one, including access to our in-house Mars University.
* An industry competitive salary and benefits package, including company bonus