Digital Client Advisor

Descrizione del lavoro:

The Client Service Advisor plays a crucial role in delivering personalized and exceptional service clients.

They ensure customer satisfaction by addressing inquiries, resolving issues, and actively engaging in clienteling initiatives to drive repeat business and enhance the overall client experience.

In close connection with Retail , they provide tailored assistance and foster long-term relationships.

Every client interaction is an opportunity to deliver outstanding service and build loyalty.

This role places a strong emphasis on leveraging digital selling skills to drive commercial success and achieve strategic business goals.
Education and experience: Bac+2 required from a higher education. Previous experience in luxury (client service, boutiques, hotels, or concierge). Retail experience is a plus. Languages: On top of English, additional language mandatory: French or German, Italian, Spanish, or Dutch. (C2 level) Hard Skills: Proficient in Microsoft Office. Salesforce knowledge a plus. Soft skills & motivation: A passion for Christian Dior and our collections. Strong sales negotiation skills. Able to multi-task and prioritize competing tasks. Able to work a varied schedule. Clear demonstration of a client-first mindset with a strong commercial focus. Commercial mindset. Collaborative and team spirit Agile, ability to adapt quickly to changes LVMH Values: Be Creative & Innovative Deliver Excellence Cultivate Entrepreneurial Spirit Act as an Example