Junior IT Analyst

Descrizione del lavoro:

Visteon is a global automotive technology leader, advancing mobility through innovative technology solutions that enable a software-defined future. The company's state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Founded in 2000, the company employs 10,000 employees in 18 countries around the globe. In 2024, Visteon recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business. To know more about us, visit visteon.com .

Mission of the Role:

The Junior IT Analyst supports daily IT operations and end users at the local site. The role focuses on learning and providing reliable IT support, maintaining standard IT systems, and assisting senior team members with IT operations and projects. The mission is to deliver responsive, secure, and efficient IT support while developing technical skills and expertise.

Key Objectives of the Role:

* Support day-to-day local IT operations to ensure business continuity.
* Provide timely first-level (and basic second-level) IT support to end users.
* Assist in maintaining local IT systems in line with global IT standards and procedures.
* Support hardware lifecycle activities such as workstation setup, replacement, and basic troubleshooting.
* Assist with the installation and maintenance of software, updates, and drivers.
* Support data security initiatives through endpoint management and backup-related activities.
* Participate in local IT activities and projects under guidance.
* Escalate complex issues appropriately and collaborate with senior IT colleagues.
* Ensure accurate ticket logging, updates, and resolution within agreed SLA timelines.

Key Performance Indicators:

* No unresolved or significantly aged tickets.
* Ticket satisfaction survey score > 4.

Key Year-One Deliverables:

* Completion of onboarding and structured knowledge transfer for local IT infrastructure.
* Ability to independently resolve standard user issues and requests.
* Demonstrated understanding of IT processes, tools, and escalation paths.

Qualifications, Skills, and Experience:

* 1-3 years of experience in an IT support or service desk role (internship or traineeship considered).
* Basic knowledge of Windows Client operating systems (Windows Server is a plus).
* Familiarity with IT security fundamentals (antivirus, patching, basic cybersecurity concepts).
* Basic understanding of Active Directory and networking concepts (Cisco exposure is a plus).
* Good user-level knowledge of Microsoft Office and standard business applications.
* Strong willingness to learn and develop technical and troubleshooting skills.
* Good communication skills and a customer-oriented mindset.
* Ability to follow IT processes, policies, and procedures.
* Very good command of English and German.
* Please include an English version of your resume with your application.

Key Behaviors:

* Problem Identification and Learning-Oriented Troubleshooting
* Curiosity and Continuous Improvement
* Collaboration and Teamwork
* Clear and Respectful Communication
* Resilience and Openness to Feedback

Reporting Structure

Reports to: IT Europe OPS Manager and Local IT Lead

Location: Karlsruhe, Germany

In the fast lane of technology. At Visteon, we're redefining how the world connects through its vehicles. Our innovations transform the driving experience for millions, powered by a high-performance culture that challenges the status quo and sparks new possibilities-in careers and communities. Join us and help shape the future