Application Specialist Digital Operations Europe (m/f/d)

Descrizione del lavoro:

BIRKENSTOCK is a global brand which embraces all consumers regardless of geography, gender, age and income. The company is deeply footed on a family tradition of shoemaking that can be traced back to 1774. With around 7100 employees worldwide, BIRKENSTOCK is the largest employer in the German footwear industry. To ensure our quality standards, we produce over 95% of our products in Germany and source more than 90% of our materials and components from Europe. The BIRKENSTOCK Group is headquartered in Linz am Rhein and maintains several locations in Germany, as well as sales offices in Europe, North America, the Middle East and Asia.

YOUR RESPONSIBILITIES:
* Ownership of key operational applications (e.g., CRM/ticketing systems, OMS, Payment Service Provider e.g. Adyen), acting as the primary point of contact for all related topics for Digital Operations Europe
* Monitor system performance and user experience, proactively identifying issues, risks, and improvement opportunities
* Coordinate and oversee the resolution of incidents and enhancements, ensuring stable performance, working closely with internal and external development teams as well as IT teams and external vendors
* Drive continuous process improvement by optimizing how operational teams use the applications
* Close collaboration with Service, Logistics and Product Teams, ensuring clear requirement definitions and effective implementation of solutions
* Support the implementation, configuration, and ongoing development of applications, including system updates and integrations
* Support end-to-end testing activities and QA, such as new feature releases and regression testing, to ensure reliability and performance across systems

YOUR EXPERIENCE AND COMPETENCIES:
* 2+ years of professional experience in an operational, digital environment or business applications management ideally in the e-commerce or consumer goods industry
* Strong system and tool affinity working comfortably with complex application landscapes (no coding or development expertise needed)
* Hands-on experience with operational systems such as CRM/ticketing tools, OMS, or payment platforms (e.g., Adyen or similar providers)
* Exposure to incident management and performance monitoring, ensuring systems run smoothly from a business perspective
* Clear and structured communication to create alignment and transparency between business and technical teams
* Strong stakeholder management skills, with the ability to work cross-functionally and align different departments towards common goals
* Fluent in English, German skills are an advantage

WE OFFER:
BIRKENSTOCK offers you all the advantages of a successful, fast growing, global company: dynamic work environment, considerable design freedom, authentic and open corporate culture and excellent development opportunities. Sounds exciting? It is. Our Talent Acquisition team is looking forward to receiving your online application