Customer Service Coordinator Industrials (d/f/m) SUITX

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Summary Statement

Are you passionate about supporting people in staying healthy throughout their working day - and do you want to actively contribute instead of just observing? Then you are exactly right for us!
Since 2018, SUITX by Ottobock has been developing innovative exoskeletons such as the IX Shoulder and IX Back Air, along with complementary technical solutions. Our mission is to enable people in physically demanding jobs to stay healthy and productive in the long term. Together, we are shaping the future of ergonomic workplaces.
As a Customer Service Coordinator Industrials (d/f/m), you will be the central point of contact for our international customers. You will support them from order entry through invoicing and ensure that our innovative solutions not only impress technically, but also deliver excellence throughout the entire service process.
With your structured and service-oriented approach, you will play a key role in strengthening customer satisfaction and loyalty while supporting our continued international growth.

Duties & Responsibilities

* Support our international customers from order entry to invoicing in close coordination with logistics and order management
* Maintain direct contact with customers via phone, digital channels, or in person
* Support our global sales and after-sales teams to ensure maximum customer satisfaction
* Ensure first-level support for our global user base and online shop
* Maintain customer master data and manage customer-specific ordering platforms
* Coordinate international inbound and outbound shipments
* Contribute to customer-specific projects in collaboration with Supply Chain Management
* Manage dunning processes
* Actively contribute to the continuous improvement of efficient and customer-oriented service processes

Qualifications

* Successfully completed commercial training, ideally complemented by a degree or comparable qualification
* Several years of professional experience in customer service or inside sales
* Very good MS Office and SAP knowledge (especially SD/MM) and confident handling of common CRM systems
* Technical understanding and interest in industrial, logistics, and trade environments
* Strong process understanding and pronounced customer and service orientation
* Fluent German and English skills; additional languages are a plus
* Structured and goal-oriented working style
* High level of personal responsibility, flexibility, and commitment
* Strong communication and collaboration skills

Benefits

* A dynamic, start-up-like environment with an open "Du" culture
* A passionate team dedicated to rethinking ergonomic workplaces
* Responsibility from day one with significant creative freedom
* Flexible and mobile working within an agile environment
* Attractive compensation package
* Open company culture with regular team events
* Close international collaboration with development, marketing, sales, operations, and global partners
* Structured onboarding and continuous development through our training portal