Regional Training Specialist - Mid Germany

Descrizione del lavoro:

About Us
Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

Job Description:

Die Rolle:
Der/die Regional Training Specialist ist verantwortlich für die Schulung und Weiterbildung von Kund:innen, Interessent:innen und Partnern zu Hydrafacial-Geräten, Verbrauchsmaterialien und Produkten innerhalb der zugewiesenen Region. Diese Position arbeitet eng mit Capital Sales Managern (CSMs), Business Development Managern (BDMs) sowie den internen Teams für Training & Education und Marketing zusammen, um die Markenbekanntheit und Nutzung von Hydrafacial in allen Geschäftsbereichen zu steigern.

Ihre Aufgaben:
Hauptaufgaben:
* Durchführung von Neuinstallationen der Geräte so schnell wie möglich, spätestens innerhalb von 14 Tagen nach Lieferung
* Durchführung von Auffrischungsschulungen und Academy-Tagen in der zugewiesenen Region
* Enge Zusammenarbeit mit den CSMs, insbesondere bei der Übergabe nach dem Verkauf eines Hydrafacial-Geräts
* Enge Abstimmung mit den BDMs zur optimalen Betreuung der Kund:innen
* Unterstützung von Schulungsprogrammen in Zusammenarbeit mit dem Training-&-Education-Team, einschließlich des HFX-Franchise-Programms
* Durchführung von Behandlungen zur Unterstützung von Corporate-, Trainings-, Marketing- und regionalen Initiativen
* Umsetzung von Field-Programmen zur Steigerung der Gerätenutzung durch fortgeschrittene taktische Strategien
* Dokumentation aller Schulungsbesuche im CRM-System sowie Kommunikation aller Follow-ups und nächsten Schritte an die BDMs innerhalb von 24 Stunden
* Analyse von Aktivitäten und Markttrends und Weitergabe relevanter Daten an den Regional Sales Director
* Teilnahme an und Unterstützung von Branchenmessen nach Bedarf
* Sicherstellung, dass alle Kundeninteraktionen und Vertriebsaktivitäten korrekt im CRM-System erfasst werden
* Sicherstellung hoher Datenqualität im CRM-System zur Unterstützung fundierter Entscheidungsprozesse
* Weitere Aufgaben nach Bedarf

Was Sie mitbringen:
Erforderlich:
* Mindestens 3 Jahre relevante Erfahrung in der Kosmetik-/Ästhetikbranche und im Vertrieb
* Mindestens 2 Jahre Erfahrung im Training/Coaching im Bereich Kosmetik und Vertrieb mit ausgeprägter Leidenschaft für Schulung und Weiterbildung
* Reisebereitschaft von ca. 50 % sowie gültiger Führerschein
* Fundierte Kenntnisse über Hautpflegewirkstoffe und Hautbedürfnisse
* Hohe Eigenmotivation, Organisationsstärke und ausgeprägte Follow-up-Kompetenz
* Starke Kunden- und Serviceorientierung
* Verhandlungssichere Kenntnisse in einer der folgenden Sprachen: Deutsch

Wünschenswert:
* Erfahrung in der Beauty- oder Ästhetikbranche
* Staatlich geprüfte/r Kosmetiker:in oder entsprechende Lizenz bevorzugt
* Gute Englischkenntnisse
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The Role:

The Regional Training Specialist will train and educate customers, prospects and consumers on the Hydrafacial device, consumables, and products throughout the assigned region. This position will work together with the Capital Sales Manager (CSM) and Business Development Manager (BDM) of the territory as well as our Training & Education and Marketing teams to showcase the Company and device at tradeshows, experience center functions and corporate events with the unified goal to enhance Hydrafacial awareness and utilization across lines of business throughout region.

What you'll do:

Job Responsibilities

* Conduct new device installations as soon as possible after delivery within 14 days.
* Run refresher training and Academy days as required within the assigned region.
* Cooperate with the CSMs, especially regarding handover after the HF device has been sold.
* Collaborate and constant exchange with the BDMs to best meet customer needs.
* Support training programs, in partnership with the Training & Education team, including the HFX franchise.
* Perform treatments to support corporate, training, marketing, and regional initiatives.
* Conduct field programs to drive utilization through more advanced tactical strategies.
* Provide detailed notes regarding training visits in the CRM tool and communicate all follow up and next steps to the BDM within 24 hours of training.
* Document activity and trends in the field and communicate comprehensive data information and analysis to Regional Sales Director.
* Attend and support industry tradeshows, as needed.
* Ensure all account interactions and sales activities are logged accurately in the company CRM tool for comprehensive record-keeping and analysis.
* Maintain high standards of data quality within the CRM system to support reliable reporting and decision-making processes.
* Other duties as assigned.

What you need to know:

Experience/Skills/Education

Required:

* Minimum 3+ years of related esthetics and sales experience
* Minimum 2+ years esthetics and sales training experience. Extensive passion for training and educating employees and potential clients on Hydrafacial devices and products.
* Extensive travel (approximately 50%) is required; valid driving license a must.
* Experience of and thorough knowledge pertaining to skin care ingredients and concerns.
* Possess a strong sense of urgency, organizational and follow-up skills.
* Customer & Service focused.
* Fluency in German language a must.

Desired:

* Beauty or aesthetics industry experience.
* Esthetician license strongly preferred.
* Fluency in English.

Hydrafacial is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.

Hydrafacial does not accept unsolicited assistance or resumes/CVs from third party search firms. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral or CV/resume submitted by a search firm to any employee at our company without a valid written search agreement. If we need additional support, we will be sure to reach out directly to one of our preferred providers. Please no phone calls or emails