Junior Dispute & Chargeback Officer

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Job Description

Junior Dispute & Chargeback Officer

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

We are seeking a Junior Dispute & Chargeback Officer to join our Risk team. The successful candidate will be responsible for managing dispute and chargeback processes end-to-end, ensuring compliance with card scheme rules, minimizing financial losses, and enhancing operational efficiency and controls.

Day-to-Day Responsibilities​

* Handle and manage card disputes (Visa & Mastercard) end-to-end

* Collect, review, and assess supporting documentation

* Ensure timely processing of disputes in accordance with card scheme rules

* Liaise with internal teams, merchants, and external partners

* Monitor dispute cases and follow up to resolution

* Maintain accurate records and reporting

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

* Experience in dispute handling within banking or payments

* Knowledge of Visa ,Mastercard ,Amex chargeback rules and processes

* Strong organizational and communication skills

* Ability to manage high volumes and meet strict deadlines

* Attention to detail and ability to assess documentation critically

Preferred Qualifications:

* Experience in fintech, PSP, or banking environment.

* Familiarity with dispute management systems/tools.

* Knowledge of regulatory and compliance frameworks is considered an advantage.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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