Telephonic Care Coach

Descrizione del lavoro:

Become a part of our caring community

The Care Coach 1 assesses and evaluates member's needs to achieve and maintain wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

The Telephonic Care Coach 1 employs a variety of strategies and techniques to support a member's wellness state by coordinating services and resources. Identify and resolve barriers that hinder care. Ensure patient is progressing towards desired outcomes by overseeing patient care through use of assessment, data, conversations with member, and active care planning. Understand own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follow direction. Managers manage and often guide work according to precedent and documented procedures/regulations/professional standards with some interpretation.

Use your skills to make an impact

Required Qualifications

* Must reside in the state of Kentucky or within a county contiguous to the Kentucky state border in Ohio, Indiana, Illinois, Missouri, Tennessee, Virginia, or West Virginia, within a 15-mile radius
* 2+ years of related experience in a Care Coach or similar role
* Proficiency in Microsoft Office, including Word and Excel
* Ability to use multiple electronic software applications to perform job responsibilities

Preferred Qualifications
* Bachelor's degree in social sciences, social work, human services, or a related field
* Experience working with Medicare and Medicaid recipients
* Experience with electronic case documentation and documenting across multiple systems
* Experience in health promotion, coaching, and wellness
* Knowledge of community health, social service agencies, and local resources
* Bilingual proficiency. Must be able to speak, read, and write fluently in English and one additional language. The hiring team will require selected candidates to complete a language proficiency assessment in both languages.

Additional Information
* Schedule/Time Zone: Monday through Friday, 8:00 AM - 5:00 PM Easter Time Zone with flexibility to work overtime as per business needs.
* Work Location: Kentucky
* Work Style: Remote
* Travel Requirements: 5% travel includes attending face-to-face and collaborative meetings at Humana's Louisville, KY location.

Scheduled Weekly Hours
40

Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$53,700 - $72,600 per year

Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment