Technical Support Specialist

Descrizione del lavoro:

JOB DESCRIPTION:

About the Role
We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance.

This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull

Key Responsibilities
* Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs.
* Document customer interactions accurately and comprehensively within designated systems.
* Identify, collect, and capture relevant information related to product complaints and adverse events.
* Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements.
* Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations.
* Demonstrate strong time management and attendance practices while meeting service-level expectations.
* Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently.
* Deliver professional, positive, and solution-focused support in all interactions.

Required Qualifications
* Fluent English language skills, both written and verbal.
* Strong customer service and communication skills.
* Ability to work effectively within a team environment and adapt to changing priorities.
* Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously.
* Proficiency with computer systems and software tools.

Preferred Qualifications
* Previous experience in a technical support, customer support, helpdesk, or contact centre environment.
* Experience supporting healthcare technology, medical devices, or remote monitoring solutions.
* Additional European language skills are highly desirable.
* Experience using analytical tools and reporting software.

What You'll Bring
* Customer-focused mindset.
* Strong problem-solving abilities.
* Excellent communication and listening skills.
* Ability to remain calm under pressure.
* Commitment to quality, compliance, and data privacy.
* Collaborative and team-oriented approach.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact.

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Support Services

DIVISION:
CRM Cardiac Rhythm Management

LOCATION:
United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable