Air Carrier Ops Manager, Amazon Air

Descrizione del lavoro:

Do you have a passion for aviation? Are you interested in helping shape the future of air cargo operations in Europe? Amazon Air is seeking a highly motivated aviation professional to join our Air Carrier Operations team as Air Carrier Ops Manager, serving as the primary operational interface between Amazon and its partner airlines across the European middle-mile air transportation network. In this role, you will drive operational excellence, manage carrier relationships, and ensure the safe, efficient, and reliable execution of flight operations. Your work will directly impact the performance of Amazon Air's European network and the experience of our customers. If you are ready to bring your aviation expertise to a fast-paced, innovative environment, then join us in making Amazon history!

The Air Carrier Ops Manager will lead the day-to-day operational engagement with partner carriers, overseeing flight operations performance, network disruption management, charter coordination, ground handling oversight, and carrier expansion programmes. This role requires a strong aviation operations background, the ability to manage complex multi-stakeholder environments, and a hands-on approach to driving continuous improvement across all aspects of carrier operations.

Key job responsibilities
In this role, you will be responsible for:
* Leading regular operational oversight with partner carrier Operations Control Centres (OCC) and internal network control teams, ensuring alignment on daily flight operations, disruption recovery, and operational priorities, with increased cadence during peak periods.
* Monitoring and analysing carrier operational performance metrics, including on-time performance (OTP) reconciliation, spare aircraft utilisation, network flight cancellations, and fleet serviceability.
* Conducting daily network surveillance across the European route network, performing root cause analysis on disruptions and irregularities, and driving corrective actions with carrier partners.
* Managing end-to-end schedule operations via AirVision, including schedule implementation, cancellations, SSIM comparison and reconciliation with carrier systems, and upload to internal planning platforms.
* Coordinating ad-hoc charter operations from feasibility assessment through execution, including loadability evaluation, regulatory compliance, and lessons learnt reporting.
* Overseeing ground handling performance and station-level transitions, including ramp metrics, new station launches, handler changeovers, and infrastructure projects.
* Serving as primary point of contact for BSA operations with airline partners, including delay reconciliation and carrier expansion programmes.
* Developing SOPs, driving continuous improvement across carrier operations, and representing Amazon Air with partner carriers, airport authorities, and ground handling providers.
* Travelling to operational sites across Europe up to 20% of the time

Requisiti del candidato:

- Bachelor's degree
- Aviation industry background is required, with demonstrable experience in airline operations, cargo airline operations, or air freight management.
- Experience in carrier operations management, airline OCC coordination, flight dispatch, or network operations control.
- Proven ability to manage real-time operational disruptions, coordinate recovery actions, and make time-critical decisions in a dynamic aviation environment.
- Strong understanding of airline operational processes, including flight planning, crew scheduling constraints, aircraft maintenance windows, and airport slot coordination.
- Strong analytical skills with the ability to interpret operational performance data, conduct root cause analysis, and translate findings into actionable improvements.
- Proven track record of working in cross-functional, multi-stakeholder environments, navigating ambiguity, and managing multiple priorities simultaneously in a fast-paced, deadline-driven operation.
- Excellent written and verbal communication skills, with the ability to produce clear, concise operational reports and briefings for both frontline teams and senior leadership.
- Self-starter with strong business judgement and a commitment to operational excellence.
- Experience with airline schedule management systems such as AirVision (Sabre), AIMS, or equivalent, including SSIM file management and schedule reconciliation processes.
- Experience with carrier on-time performance management, delay attribution, and contractual performance reconciliation.
- Familiarity with cargo aviation operations, including ULD management, dangerous goods regulations (IATA DGR), air waybill processes, and charter operations coordination.
- Experience working directly with airline OCC teams, ground handling agents, and airport slot coordinators in a European aviation environment.
- Knowledge of European aviation regulatory requirements, including EU Slot Regulation, EASA operational standards.
- Proficiency in business intelligence and reporting tools such as AWS QuickSight, Tableau, or similar platforms, including SQL skills for querying and analysing complex aviation network data.

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