Quality & Customer Experience Engineer

Descrizione del lavoro:

Customer Experience Quality Engineer

Location: Mexico City - Rojo Gómez Plant (On-site)
Area: Quality
Reports to: Quality & Customer Satisfaction Manager

What Will You Do? (Activities)

As a Customer Experience Quality Engineer, you will ensure that our products meet quality standards, comply with specifications, and consistently meet customer expectations. You will collaborate closely with manufacturing teams, suppliers, and customer-facing functions to drive effective problem solving and continuous improvement.
* Follow up on internal and customer non-conformities, performing root cause analysis using tools such as 8D, Ishikawa, PFMEA, and AIAG-VDA methodologies.
* Investigate defects to determine their origin (production line, supplier, transportation) and define material disposition.
* Manage Corrective Reports (CR), PDRs, and supplier tickets related to nonconformities.
* Monitor and report scrap indicators, implement containment actions, and support improvement initiatives.
* Coordinate with suppliers for issue analysis, containment, and corrective actions.
* Lead and track the monthly calibration program to ensure compliance and avoid equipment-related nonconformities.
* Participate in improvement projects, gathering line data and supporting real-time scrap monitoring.
* Update and maintain procedures and documentation in QT9.
* Analyze and update quality performance indicators, developing strategies to improve results.
* Participate in internal and external audits, ensuring compliance with ISO standards.
* Support customer satisfaction by managing complaints, leading root cause investigations, and implementing corrective actions.

What Will Make You Successful? (Requirements)

Education

* Bachelor's degree in Industrial, Mechanical, Electrical Engineering or a related field.

Experience & Technical Skills

* Experience in quality assurance, manufacturing quality, or customer quality roles.
* Knowledge of ISO standards and NOM requirements.
* Hands-on experience with root cause analysis and quality tools (8D, Ishikawa, Core Tools, AIAG-VDA, PFMEA).
* Experience in internal/external audits and customer complaint management.
* Ability to work with data, charts, KPIs, and statistical process control.
* Intermediate or advanced proficiency in Microsoft Office.

Soft Skills

* Strong communication skills.
* Leadership and teamwork abilities.
* Problem-solving and continuous improvement mindset.
* Customer focus and negotiation skills.

Language

* Advanced English level required for technical communication.

What's in It for You? (Benefits)

* Competitive compensation package.
* Professional growth within a global, industry-leading company.
* Access to internal and external training programs (8D, auditing, safety, leadership, etc.).
* Opportunity to work in an innovative and customer-focused manufacturing environment.
* Career development within Schneider Electric's global network.

Let us learn about you! Apply today.

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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150 000+ employees in 100+ countries
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You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Customer Experience Quality Engineer

Location: Mexico City - Rojo Gómez Plant (On-site)
Area: Quality
Reports to: Quality & Customer Satisfaction Manager

What Will You Do? (Activities)

As a Customer Experience Quality Engineer, you will ensure that our products meet quality standards, comply with specifications, and consistently meet customer expectations. You will collaborate closely with manufacturing teams, suppliers, and customer-facing functions to drive effective problem solving and continuous improvement.
* Follow up on internal and customer non-conformities, performing root cause analysis using tools such as 8D, Ishikawa, PFMEA, and AIAG-VDA methodologies.
* Investigate defects to determine their origin (production line, supplier, transportation) and define material disposition.
* Manage Corrective Reports (CR), PDRs, and supplier tickets related to nonconformities.
* Monitor and report scrap indicators, implement containment actions, and support improvement initiatives.
* Coordinate with suppliers for issue analysis, containment, and corrective actions.
* Lead and track the monthly calibration program to ensure compliance and avoid equipment-related nonconformities.
* Participate in improvement projects, gathering line data and supporting real-time scrap monitoring.
* Update and maintain procedures and documentation in QT9.
* Analyze and update quality performance indicators, developing strategies to improve results.
* Participate in internal and external audits, ensuring compliance with ISO standards.
* Support customer satisfaction by managing complaints, leading root cause investigations, and implementing corrective actions

Requisiti del candidato:

What Will Make You Successful? (Requirements)

Education

* Bachelor's degree in Industrial, Mechanical, Electrical Engineering or a related field.

Experience & Technical Skills

* Experience in quality assurance, manufacturing quality, or customer quality roles.
* Knowledge of ISO standards and NOM requirements.
* Hands-on experience with root cause analysis and quality tools (8D, Ishikawa, Core Tools, AIAG-VDA, PFMEA).
* Experience in internal/external audits and customer complaint management.
* Ability to work with data, charts, KPIs, and statistical process control.
* Intermediate or advanced proficiency in Microsoft Office.

Soft Skills

* Strong communication skills.
* Leadership and teamwork abilities.
* Problem-solving and continuous improvement mindset.
* Customer focus and negotiation skills.

Language

* Advanced English level required for technical communication.

What's in It for You? (Benefits)

* Competitive compensation package.
* Professional growth within a global, industry-leading company.
* Access to internal and external training programs (8D, auditing, safety, leadership, etc.).
* Opportunity to work in an innovative and customer-focused manufacturing environment.
* Career development within Schneider Electric's global network.

Let us learn about you! Apply today