Technology Product Manager - Reliability & Observability, FinTech

Descrizione del lavoro:

About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.

FinTech business unit - with teams in Amsterdam, Bangalore, London and Shanghai - develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

FinTech unit is scaling fast. Across multiple internal payments verticals (e.g. Customer Experience, Partner Experience etc.), we already have quite a few services, holding multiple flows and are probably going to double the functionality with upcoming projects.

Dealing with money comes with a big responsibility! As FinTech, we believe that the only way to scale to achieve a North star FinTech vision is to invest in the quality and reliability of our services. There are a lot of uncovered opportunities in the existing setup, and we are looking for a person passionate to turn them into reality for the benefit of our business.

Role Description

As a Tech Product Manager, you'll work together with product and engineering teams to understand their business flows and current challenges in reliability and observability. Using your experience and knowledge, you will enable product teams to improve reliability and observability of their services.
You will drive the product vision, direct strategic initiatives and the creation of product roadmaps in collaboration with your product teams and your main stakeholders.

Role Overview

* Define the product vision and roadmap for FinTech business unit's reliability and observability products;
* Perform external market analysis (e.g., commercial and open source) to evaluate emerging trends, technologies, and practices to make buy vs build decisions;
* Drive the delivery of the product roadmap together with the SRE and engineering teams;
* Define OKRs, manage expectations, identify risks and drive mitigations;
* Work closely with SREs, product & engineering teams, (Senior) Engineering Managers and directors to gather new requirements, establish SLOs and error budgets, and timelines;
* Assist in incident retrospectives and remediations. Analyze incident trend data to identify and formulate resilience features to prevent and eliminate root causes and fragile technology components

Qualifications and Skills

* Experience with microservices, cloud platforms (AWS is a bonus), and complex systems in production, at scale;
* 3+ years of (technical) Product Management experience in an Engineering or Technology Strategy role with multiple cross functional teams;
* Understanding of the tools our internal customers use for application development, CI/CD processes and systems in order to improve the reliability and observability of our services;
* Experience analyzing global scale distributed systems and critical production service environments;
* Willingness to learn new technologies and apply existing and new technical knowledge constantly

Benefits & Perks - Global Impact, Personal Relevance

Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
* Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
* Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
* Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
* Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
* Working in a fast-paced and performance driven culture;
* Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
* Promote and drive impactful and innovative engineering solutions
* Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
* Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)

Inclusion at Booking.com:

Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process:
* Let's go places together: How we Hire
* This role does not come with relocation assistance
Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position