Client Operations Manager

Descrizione del lavoro:

Want to be part of something people experience every day?

We're looking for a Client Operations Manager to join our Westfield Rise and Specialty Leasing team in the Netherlands.

This is an exciting opportunity to play a key role in bringing some of the most innovative brand activations, retail experiences and media campaigns to life across our destinations, helping to shape the future of retail media and experiential marketing.

You'll work at the heart of the business, partnering with teams across the Netherlands, Sweden and the UK, delivering everything from major brand campaigns and experiential activations to retail fit-outs and commercial initiatives. No two days are the same, and you'll have the opportunity to make a visible impact on both client success and commercial performance.

As part of Westfield Rise, URW's in-house retail media agency, you'll help brands connect with millions of visitors through engaging media, brand experiences and innovative retail opportunities. Working closely with both the Westfield Rise and Specialty Leasing teams, you'll help ensure best-in-class delivery while supporting continued revenue growth across our Northern European destinations.

If you enjoy turning ideas into reality, building strong relationships and managing projects from concept through to execution, we'd love to hear from you.

Curious to learn more? Visit Westfield Rise.

Why this role matters

As demand for retail media, brand experiences and innovative retail concepts continues to grow, operational excellence has never been more important. This role ensures that campaigns, activations and retail projects are delivered seamlessly across our destinations, creating value for clients while safeguarding the customer experience. By bringing together multiple stakeholders, managing complex projects and maintaining high delivery standards, you'll play a critical role in supporting sustainable commercial growth across the Northern European region.

What you'll be getting involved in

No two days will look exactly the same, but you'll spend your time:
* Managing the delivery of exciting brand activations, media campaigns, retail kiosks and pop-up concepts, ensuring projects are executed safely, smoothly and to an exceptional standard.
* Partnering with clients, agencies, contractors and internal teams across the Netherlands and Northern Europe to bring commercial opportunities to life.
* Leading projects from concept through to completion, coordinating logistics, installations, fit-outs, removals and operational planning.
* Providing technical and operational expertise, offering practical solutions that support both client objectives and business goals.
* Ensuring compliance with health & safety, risk management and operational standards, helping protect our assets, visitors and reputation.
* Supporting commercial growth by identifying innovative opportunities, managing budgets and contributing ideas that enhance revenue and client experience.
* Working closely with colleagues across Westfield Rise and Specialty Leasing, sharing best practice and contributing to wider regional and business priorities.

What we're looking for

We're not looking for someone who ticks every single box. What matters most is that you bring the right experience, attitude and energy to make a real contribution.

You'll enjoy this role if you:

* Have experience delivering projects within a brand experience, events, media, marketing, retail or commercial environment.
* Love taking ownership and seeing projects through from concept to completion.
* Are highly organised, with strong attention to detail and the ability to manage multiple priorities at once.
* Enjoy building relationships and collaborating with clients, agencies, contractors and internal stakeholders.
* Are a natural problem-solver who can think on their feet and find practical solutions.
* Thrive in a fast-paced, dynamic environment and bring a proactive, can-do approach to your work.
* Take pride in delivering exceptional experiences and achieving.
* Speak English and Dutch.

Who are we?

At Unibail-Rodamco-Westfield, we create and operate some of the most recognised retail, lifestyle and mixed-use destinations across Europe and the United States.

Our purpose is to Reinvent Being Together - creating places where people come together to shop, work, socialise, discover and experience something memorable.

In Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden, including destinations such as Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.

Behind those destinations are talented teams who care deeply about creating great experiences, supporting local communities, and shaping the future of urban places.

Why work with us?

We want people to build careers here, not just do jobs.

At URW, you'll have access to learning, development and growth opportunities that help you build your skills, confidence and career. Whether that's through technical training, leadership development, internal mobility or international exposure, we encourage people to keep learning and growing.

Our culture centres around supporting our people to succeed. With diverse roles, projects and opportunities across our Northern Europe region, you'll have the chance to broaden your experience, develop new skills and build a career that's uniquely your own.

Alongside a competitive salary, we offer a range of benefits designed to support your wellbeing, development and work-life balance. Depending on your location, these may include:

* Bonus schemes and pension plans

* Health and wellbeing support

* Medical and dental options (where applicable)

* Learning and development programmes

* Internal mobility and international career opportunities

* Flexible and hybrid working arrangements

* Generous holiday allowances

* Employee wellbeing initiatives and mental health support

Depending on your location within Northern Europe, additional local benefits may include extended annual leave, wellbeing allowances, meal allowances and commuting support.

No matter where you're based, you'll be joining a business that is passionate about helping people grow, develop and make a meaningful impact.

At URW, we don't believe in limiting people to one path. We encourage our employees to explore new opportunities, gain exposure to different functions and build broad, rewarding careers across our business.

Want to know more about what it's like working at URW? Visit our careers site: Life at URW

The kind of people who thrive here

Our values shape how we work together every day:

* Passion - You care about what you do and bring energy to your work.

* Act as One - You collaborate, share knowledge and support others.

* Curiosity - You ask questions, challenge the status quo and look for better ways forward.

* Excellence with Impact - You focus on doing great work that makes a real difference.

A place to belong

We're proud to be an equal opportunities employer and we welcome applications from people with different backgrounds, perspectives and experiences.

We evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic.

If you need any adjustments during the recruitment process, please let us know so we can support you.

As part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre-employment checks before someone joins us. These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations.

Interested?

If this sounds like the kind of opportunity you'd enjoy, we'd love to hear from you.

Apply today and join a team that's helping shape places, experiences and communities across Northern Europe