Quality Training & Knowledge Specialist

Descrizione del lavoro:

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online food delivery platform connecting tens of millions of customers with hundreds of thousands of partners across the globe.

All about the role

For our Shared Services Center in Wroclaw, we are looking for a forward-thinking Quality & Knowledge Specialist. Our Scoober Logistics team is transitioning to an AI-first operations model, and you will be the engine that keeps our digital knowledge base running.
You will support the data management that trains our AI agents and supports our staff. You will act as the crucial "human-in-the-loop," ensuring our AI ecosystems (like NotebookLM) are accurate, up-to-date, and effectively adopted by the operations teams.

What you'll do

* Knowledge & process management: create, update, and manage operational documentation (sops, faqs, guidelines). you will ensure this data is perfectly structured to support our staff and feed our evolving AI knowledge bases (like notebooklm).
* Quality control & continuous improvement: run quality checks on processes, communications, and complex edge-case tickets. You'll investigate anomalies, spot trends, and act as the "human-in-the-loop" to verify both human and AI outputs.
* Training & digital adoption: design learning materials and support the roll-out of new digital tools. You'll help shift our teams from traditional support channels to point-of-need digital assistants and agentic workflows.
* Agile operational support: act as a crucial bridge between HQ strategy and daily operations. You'll take on varied projects to support the fast-scaling Shared Services Center and ensure smooth process standardization across our markets.
* Tech-forward problem solving: troubleshoot knowledge gaps, fix inaccurate source data, and collaborate with operations to keep our digital ecosystems entirely aligned with on-the-ground reality.

Requirements

* Strong communication skills (English required; other EU languages a plus).
* Ability to translate complex operational processes into clear, highly structured formats that both humans and AI models can easily process.
* Experience with knowledge bases, SOP writing, or instructional design - with a strong desire to transition these skills into the AI era.
* Analytical mindset: comfortable reviewing edge-case quality tickets and spotting patterns in operational data or AI outputs.
* Tech-savvy and highly proficient in Google Workspace; comfortable learning and experimenting with new AI tools and digital adoption platforms.
* Previous experience in contact center operations, quality assurance, or process improvement is a strong plus.

From the Pyszne.pl / JET "menu," you will also receive:

The Pyszne.pl/JET culture is all about fun, fast pace, and support. It focuses on movement, growth, and celebrating every aspect of our employees' work. Thanks to them, we stay one step ahead of the competition.

Additionally, we offer:
* Full-time employment contract
* Subsidized private health insurance and sports card
* Takeaway Pay - meal allowance card
* Opportunities to work in an international environment within a fast-growing company
* Training and development opportunities within your role
* Hybrid work model: 3 days in the office, 2 days remote

Diversity, Inclusion & Belonging

No matter who you are, what you look like, who you love, or where you come from, you will find your place at Pyszne.pl / Just Eat Takeaway.com. We are committed to creating a culture that supports a diversity of people and perspectives. All our employees are part of a global community and can bring their unique selves to work every day.
Want to learn more about our company and what it's like to work at Pyszne.pl/JET? Check out our careers page, where you'll find employee stories, blogs, podcasts, and plenty of other "tasty" information.

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Apply now!

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