Order Management Team Lead with English and French/German

Descrizione del lavoro:

WHO WE ARE
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine - SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

We are looking for a proactive and experienced Team Lead to manage and optimize Order Management process/team for our client. This role offers the opportunity to take ownership of processes, lead a dedicated team, and drive continuous improvement in a dynamic, multinational environment.

Key Responsibilities:

Team Leadership & People Management
* Lead, motivate, and manage a team responsible for the Order Management process.
* Provide coaching, mentoring, regular performance feedback, and development opportunities to ensure high engagement and effectiveness.
* Proactively manage team capacity, workload allocation, and resource planning to meet business demand.

Operational Delivery & Performance Management
* Steer and oversee the delivery of Order Management processes in line with agreed KPIs and SLAs.
* Monitor performance, track SLAs and KPIs, analyze trends, and report on team and process performance.
* Ensure timely issue resolution and continuous service delivery excellence.

Client & Stakeholder Management
* Act as the primary point of contact for client escalations, ensuring prompt resolution and maintaining strong, professional relationships.
* Collaborate closely with internal stakeholders and business partners to align priorities and service expectations.

Process Improvement & Innovation
* Identify, drive, and implement process improvements to increase efficiency, quality, and customer satisfaction.
* Support the development and implementation of organizational strategies, client policies, and sound business practices.

Compliance, Risk & Governance
* Ensure all activities comply with internal policies, client requirements, and external regulations.
* Maintain accurate documentation, procedures, and audit trails.
* Proactively identify and mitigate operational and delivery risks that could impact service quality or client satisfaction.

Job Requirements:
* Experience in a Team Leader role, preferably in an operational or order management environment.
* Fluency in English and either French or German (minimum B2 level in both languages).
* Experience in Order Management processes or similar operational environments is an asset.
* Very good interpersonal and communication skills, with the ability to work effectively with internal and external stakeholders.
* Good presentation and stakeholder management skills, including handling escalations.
* Analytical mindset with a structured, data-driven approach to problem-solving.
* Ability to work effectively under pressure in a fast-paced environment.
* Well-organized and reliable, with a consistent track record of meeting KPIs and SLAs.
* Experience with SAP or other ERP systems.
* Very good MS Office skills, with a strong focus on Excel and process documentation (e.g. flow charts).

WHAT WE OFFER
* Hybrid work model with the office located in Warsaw.
* Full-time employment contract.
* Using foreign language and new technology solutions daily, cooperating with various global Clients.
* Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
* A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
* Employee Assistance Program - legal, financial, and psychological consultations.
* Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
* Paid employee referral program.
* Private medical care, life insurance.
* Access to the Worksmile platform.

WHAT WE BELIEVE:
* Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
* All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
* Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

About AccentureAccenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities