E-Commerce Order Management Processes Coordinator

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E-Commerce Order Management Processes Coordinator

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it's all here for you-innovation, growth, and the chance to make a real impact.
You were made to create Better Care for a Better World: as a person, you're a problem-solver - a connector - someone who thrives on creating order from complexity and driving continuous improvement. You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose. You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today's challenges into tomorrow's success stories. In this role, you'll help us deliver better care for billions of people around the world It starts with YOU.
In one of our Supply Chain roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
As the eCommerce Order Management Process Coordinator for Amazon across multiple EMEA IFP ABUs, you will oversee operations for both Family Care and Professional businesses.

As Kimberly-Clark forms a strategic partnership with Suzano to create a world-class international tissue and professional products company, this role is proposed to transfer to the new venture once the transaction closes, anticipated in mid-2026, subject to consultation and other applicable legal requirements. This is a rare opportunity to help shape a new global leader backed by two industry powerhouses. You'll be part of a high-potential business that combines Kimberly-Clark's iconic brands and commercial excellence with Suzano's industrial and sustainability leadership.

This role is offered as a hybrid position for 18 months' Fixed Term Contract.
Key Responsibilities:
* Business Needs Assessment: Evaluate current business requirements and provide necessary support to ensure continuity and achieve operational goals.
* Coordinates the daily work of the team handling Amazon orders, ensuring accurate order processing, verifying order details, and maintaining compliance with quality and service standards.
* Point of Contact: Serve as the primary liaison for Amazon and internal stakeholders within the EMEA IFP regions, managing all ordering activities and resolving inquiries across the Order to Delivery (OTD) process.
* Data Management: Maintain order data within our SAP R/3 System and customer platforms.
* Amazon Order Process Management: Independently manage the complete Amazon order process for various countries within EMEA IFP ABUs. This includes working on platforms like Vendor Central, verifying orders in SAP R/3 for product codes, stock availability, delivery lead times, and logistics appointments, collaborating with other departments, and ensuring order delivery to the customer. Provide solutions to Amazon for any required changes during this end-to-end process.
* Inbound Flow Optimization: Optimize and coordinate the inbound flow of K-C products into Amazon through meticulous order management and customer order attribute optimization across all EMEA IFP countries, including product rollovers, obsolete codes, and out-of-stock delivery management.
* Performance Accountability: Be accountable for OTIF (On-Time In-Full), cases as ordered, and penalty on-time measures for Amazon accounts. Share metrics with Logistics, Transport, and Planning teams.
* Collaboration with E-Commerce and Logistics: Work closely with E-Commerce account managers and Logistics to ensure a smooth flow of goods in and out, guarantee optimal service, clearly define the product portfolio, and ensure visibility of key performance indicators (KPIs).
* Process Improvement: Identify gaps in current processes and suggest optimized ways of working to enhance team efficiency and customer satisfaction. Lead continuous improvement initiatives, cost-saving measures, and harmonization of Amazon order management processes across EMEA IFP businesses.
* Customer Logistics Claims Management: Handle customer logistics claims through Dispute Case Management and other external customer tools. Investigate complaints, create credit/debit notes and returns, obtain required approvals, and liaise with stakeholders as needed.
* Stakeholder Engagement: Actively contribute to or lead regular teleconferences/meetings with stakeholders. Address customer requirements, proactively communicate challenges, and seek optimal solutions tailored to the current situation. Provide dedicated order management and supply chain/logistics expertise.
* Project Participation: Participate in various projects outside regular responsibilities as a subject matter expert. Provide expertise, collect data, and actively contribute to process analysis and improvement implementation.
* Reporting: Ensure timely completion of all reporting activities, including daily, weekly, monthly, and quarterly reports, meeting the expectations set by customers, stakeholders, or the Team Leader.

Required Qualification
* You have proven experience in customer-facing roles within Order Management, Customer Service, or Supply Chain in the FMCG or B2B sectors.
* You posses technical Skills: Proficient in MS Office (especially Excel); SAP and SNC systems, experience with SalesForce.
* Your Time Management is excellent: Strong prioritization skills, able to manage multiple tasks under pressure.
* You are Independent: Self-motivated, proactive, and capable of working independently.
* Your Attention to Detail is high: High accuracy, analytical mindset, and problem-solving ability.
* You are Customer Focus: Strong relationship management and communication skills.
* You are a Team Player: Effective team player with experience in supporting and training colleagues.
* You are Adaptable: Flexible and responsive to change with a can-do attitude.
* You are fluent in English proficiency on CEF-C1 level is required.
* You thrive in Cross-Functional collaboration: effective coordination with Sales Support, Pricing Support, and regional customer service teams and improve processes.
* E-Commerce: Knowledge of customer supply chains/demand planning in E-Commerce would be nice to have
* Promotions and Pricing: Understanding of promotions, pricing, and Amazon agreements would be nice to have

Led by Purpose. Driven by You.

Total Benefits
Great Support for Good Health - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.
Hybrid Work Arrangement - with min. 1 day per week from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.
Yearly Bonus - to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.
Employee Referral Program & Holiday Allowance - we have a referral program in place that rewards you for recommending qualified candidates to open positions within the company. Additionally, we offer a holiday allowance to help you enjoy your time off.
Additional Leave - to make your birthday extra special, and to participate in voluntary incentives in addition to your regular working duties, in accordance with our internal policy. You can take up to 4 days of voluntary leave for Kimberly-Clark coordinated actions.
Learning & Growth - we are committed to helping our employees develop and grow, which is why we offer a wide range of soft skills training on our internal training platform. These training sessions are available to every employee and can be tailored to your specific needs.
International Environment - a job at the very heart of Kimberly-Clark's finance organization in which you will be part of a great diverse team with wide exposure to the business functions and the opportunity to influence processes & drive optimization.

To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.

And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role.
#LI-Hybrid,

Transparency and Fairness Go Hand in Hand.

Applicable for Poland: Annual Base Salary Range and the Incentive Plan (if applicable): will be communicated prior to the interview. At Kimberly-Clark, we are committed to fostering fairness, equity, and transparency in everything we do, including our recruitment practices. Whether you are already part of our team or considering joining us, you will have visibility of all the key pay and benefit elements, prior to the interview. Along with a competitive pay, our positions typically offer additional performance-based incentives (if applicable to the role) we offer a range of benefits enhancing your life, health and prosperity over time. But pay is just one part of our offering. We also offer you opportunities to grow, thrive and make an impact. We are committed to equal pay for work of equal value and use gender-neutral criteria in determining compensation and career progression. These principles guide our approach to pay transparency.

Primary Location
Krakow Office

Additional Locations

Worker Type
Employee

Worker Sub-Type
Fixed Term (Fixed Term)

Time Type
Full time