Field Service Engineer

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Field Service Engineer - Midlands/North

Are you an experienced engineer with a passion for delivering exceptional customer service and solving technical challenges in the field? We are looking for a proactive and customer-focused Field Service Engineer to join a growing Technical Service team supporting advanced metrology and inspection systems across the UK.

Welcome to ZEISS.

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

ZEISS consists of four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.

This is an exciting opportunity to work with cutting-edge Coordinate Measurement Machines (CMMs), Optical and X-ray systems, supporting customers across a variety of high-tech manufacturing environments.

What you'll be doing.

Working within the Industrial Quality Solutions (IQS) Division, at ZEISS, you will be responsible for the installation, commissioning, servicing and calibration of specialist inspection equipment at customer sites. You'll play a key role in ensuring maximum machine uptime, delivering excellent technical support, and building strong customer relationships.

This is a field-based role working from home, with regular travel across the UK and occasional opportunities to support customers in Ireland and Europe.

Key Responsibilities

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Installation and commissioning of new and relocated CMM, Optical and X-ray systems

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Service, calibration and preventative maintenance activities

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Responding to customer breakdowns and resolving machine issues onsite and remotely

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Providing first-class technical support and customer service

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Diagnosing faults and escalating issues where required

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Managing service documentation and reports via CRM/SAP systems

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Liaising with internal teams regarding spare parts and service requirements

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Supporting uptime and shift-working requests when required

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Ensuring all work is completed in line with company Health & Safety procedures

What We're Looking For

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Previous experience in a Field Service Engineer or Service Technician role

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Strong electrical and mechanical fault-finding skills

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Experience working with metrology, CMM, optical inspection or precision engineering equipment would be highly advantageous

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Excellent communication and customer-facing skills

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Ability to work independently and manage your own schedule

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Flexible approach to travel and occasional overnight stays

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Full UK Driving Licence

What's on Offer

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Opportunity to work with industry-leading inspection and metrology technology

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Extensive training and technical development

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Field-based autonomy with support from an experienced service team

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Exposure to a wide range of advanced manufacturing industries

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Competitive salary and benefits package

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Opportunities for European travel and career progression

We want you!

With motivation and passion, you'll fit right in at ZEISS!

We're looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what's possible. Who always strive to develop, accept responsibility, and take society into the future.

If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!

Your ZEISS Recruiting Team:Abigail Hannaby, Charlotte Marriage, Farzana Rahman, Kate Benyon, Natarlee Lawrence, Suya Rolph