CDI - Store Operations Manager Prague

Descrizione del lavoro:

Main Responsibilities

1- Management
* Oversee the back office to support retail operations by aligning with the sales strategy and continuously enhancing the customer experience
* Implement action plans to achieve store, subsidiary, or Group KPIs
* Develop and support warehouse and customer service staff through hands-on management, fostering a culture of feedback and continuous improvement.
* Handle the inventory and customer service responsibilities assigned to the manager (monitoring, reporting, etc.)
* Ensure business continuity under all circumstances (absences, training, etc.)

2 - Inventory and Stock Flow
* Manage merchandise procurement in line with the sales strategy
* Manage all internal and external goods flows by overseeing physical movements.
* Ensure that physical inventory levels always match those in the computer system
* Organize and adapt the management of local inventory based on seasonal demand.
* Organize annual and cyclical inventories: plan these inventories, ensure their preparation and smooth execution, trace items in case of discrepancies, and recommend corrective actions.

3- Customer Service
* Handle sales administration, remote customer interactions, and payment processing.
* Manage orders and customer reservations, and coordinate after-sales service in-store.
* Serve as the in-store point of contact for the CRM and the customer service center

4- Business Monitoring and Administration
* Serve as the point of contact for cash register operations in the store: Set up the registers in the morning; verify and approve daily cash register closings. Prepare reports for the Finance Department.
* Train new employees on how to use the cash register and all related procedures. Ensure that the entire store team follows these procedures.
* Help manage the schedule,
* Manage general purchasing
* Oversee maintenance for the store

Performance Criteria
* Achievement of objectives
* Effective communication with all employees
* Knowledge of and proper use of/compliance with store management information systems and procedures
* Individual contribution to the smooth operation of the store
* Meeting deadlines

The candidate possesses
* A team oriented mindset
* A focus on results
* A commitment to quality
* Great adaptability and a curious mind
* Strong interpersonal skills
* A passion for retail and the in-store experience
* The ability to work independently
* The ability to work accurately and meticulously while easily switching between tasks
* A very good command of English.

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