Customer Service Specialist - After Sales

Descrizione del lavoro:

Customer Service Specialist - After Sales
Location: Prague, Czech Republic or Poland
Languages: English + Czech or Polish preferred

Why Choose TD SYNNEX?
TD SYNNEX is a leading global IT distributor and solutions aggregator, with 22,000+ employees operating in more than 100 countries. We connect the world's leading technology vendors with resellers and customers, enabling the distribution of IT products, services, and solutions across global markets.

At TD SYNNEX, you will be part of an international, fast-paced environment where collaboration, efficiency, and customer experience are at the core of everything we do.

Job Purpose
The Customer Service Specialist (After Sales) supports customers across the Nordic region by managing after-sales queries related to shipments, returns, invoices, and credit notes.

This is a junior role, ideal for someone looking to develop within a structured, international environment.

The role is fully email-based, focused on delivering accurate, timely, and high-quality customer support.

Responsibilities
* Provide excellent customer service via email (no phone support)
* Manage after-sales queries related to:
* Shipments and delivery issues
* Carriers and logistics
* Returns and reverse logistics
* Invoice discrepancies
* Credit notes and adjustments
* Act as the main point of contact for customers on after-sales topics
* Identify root causes of recurring issues and support improvements
* Promote the use of TD SYNNEX e-business tools
* Collaborate with internal teams (logistics, finance, sales)

Knowledge, Skills & Experience
* 1+ year experience in customer service or similar role
* Experience in after-sales, order management, or logistics is a plus
* Strong attention to detail
* Customer-focused and solution-oriented mindset
* Excellent written communication skills
* Strong organization and prioritization skills
* Ability to work in a fast-paced environment
* Team player with a positive attitude

Technical Skills:
* SAP R/3 (preferred)
* Microsoft Excel and Word (basic to intermediate)

WHAT WE OFFER
* Hybrid work (2-3 days at the office per week)
* We value continuous learning and provide a clear progression plan
* We provide comprehensive benefits including paid leave, retirement plans, and more

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
* Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
* Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
* Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
* Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
* Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
* Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for