Country Customer Services Responsible (Electrification and Automation)

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Job Description - Country Customer Services Responsible (CS)
We know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
Siemens Smart Infrastructure intelligently connects energy systems, buildings, and industries. We help our customers to thrive, communities to progress and support sustainable development to protect our planet for the next generation. Join our team of about 380 000 colleagues around the globe and help us create environments that care.
Position Overview
The Country Customer Services Responsible (CS) is the dedicated end-to-end responsible for the local Service Business within the country. The role is fully dedicated (100%) to Customer Services and acts as the single point of accountability for Service towards Country Management and the LCB Service Organization.
The role is fully accountable for driving service growth, excellence, organizational maturity and customer satisfaction.
Key Responsibilities
* Drive and grow the local Service Business (Order Intake, CS Share, Service Contracts, Retrofit, Digital & Cybersecurity Services, etc.)
* Actively generate Service business through customer visits, opportunity identification, offer creation and contract closing
* Translate the LCB Service Strategy into concrete local targets, initiatives and execution plans
* Initiate and lead Business Excellence, performance improvement and Customer Service organizational development initiatives
* Continuously improving Service processes, tools, governance, quality and operational efficiency
* Ensure service maturity and operational readiness, incl. EHS, customer satisfaction and digital enablement
* Act as the main Service interface towards Country Management, Sales, Operations and LCB
* Drive transparency on Service performance, pipeline, KPIs and market potential
* Key Interfaces
* Country Management
* Sales & Account Management
* Service Operations & Field Service
* Finance / Controlling (Service-related topics)
* LCB Service Organization
* HQ Service Functions
Required Profile & Experience
* Strong business ownership mindset with experience in Service, Sales or commercially driven roles
* Proven experience in actively selling services and closing contracts
* Experience in driving Business Excellence, process improvement or organizational development initiatives
* Solid understanding of Service business models and customer lifecycle business
* Ability to operate both strategically and hands-on, from planning to execution
* Leadership and stakeholder management skills across functions
* Customer-centric mindset with strong communication skills
* Very good English skills: local language required
* Success Criteria (First 12-18 Months)
* Dedicated CS responsibility established and recognized in the country
* Service growth initiatives and Business Excellence measures actively executed
* Transparent Service pipeline, KPIs and governance structure in place
* Increase of Service Order Intake, Service Contract penetration and operational efficiency
* Improved service execution maturity and customer satisfaction
* Strong collaboration with Sales, Operations and LCB Service organization
Create a better #TomorrowWithUs!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy