Dispute Analyst for Accounts Payable, Turkish Dispute Team, Turkish AP Disputes Team

Descrizione del lavoro:

Working for the world leader in online retail, the successful candidate will be responsible for AP operations in cooperation with our suppliers and management of their financial disputes in Turkey. Working in an international team, you will be performing analysis to determine root-cause of account payable defects and making decisions on how to best resolve vendor disputes. You will be in close communication with our internationally recognized suppliers, helping to resolve their dispute and uncovering ways to prevent these defects from happening in the future.
As part of our commitment to your development, you will also gain exposure in cross functional and process improvement projects but you can expect your responsibilities to include:
· Work with Amazon vendors to drive process improvements and resolve escalations and discrepancies
· Standardize processes to ensure capacity for our significant growth.
· Continually look at ways to improve the vendor experience
· Earn the trust of your vendors and internal customers thereby building long-lasting relationships to reinforce Amazon's customer obsession.
· You will work with the commercial side of the business to ensure we are serving our customers in the most effective manner.
· Determining the root-cause of shortage claims and helping vendors to resolve their disputes.

Base pay for this position starts from EUR 1,680 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Key job responsibilities
Work with Amazon vendors to drive process improvements and resolve escalations and discrepancies
· Standardize processes to ensure capacity for our significant growth.
· Continually look to improve vendor experience
· Earn the trust of your vendors and internal customers thereby building long-lasting relationships to reinforce Amazon's customer obsession.
· Work with the commercial side of the business to ensure we are serving our customers in the most effective manner.
· Determining the root-cause of shortage claims and helping vendors to resolve their disputes

Requisiti del candidato:

- Fluent in Turkish and English languages.
- Self-motivated, willingness to take ownership for results.
- Communication skills and Customer Service focus
- University degree
- Excel skills
- AP/AR experience
- Advanced Excel
- SQL

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner