Technical CRM Consultant

Descrizione del lavoro:

This is a hybrid position, with 3 days in our office in Barcelona and 2 days working from home.

We are looking for a Technical CRM Consultant to join our team and play a key role in delivering scalable, high-quality CRM solutions. In this role, you will collaborate with internal teams and external partners, providing technical expertise across integrations, custom development, and system optimization.

You'll work at the intersection of data, automation, and customer platforms, helping drive efficiency and innovation through robust technical solutions.

What you'll do:

Technical Development & Integrations

* Design, develop, and maintain data integration processes using Talend
* Build and optimize triggers, custom functions, and stored procedures (SQL)
* Develop custom widgets, forms, pages, and executable processes
* Troubleshoot and resolve API (REST) integration issues

Data, Reporting & Analytics

* Create and manage analytical reports using Metabase and Crystal Reports
* Define KPIs and support data-driven decision-making
* Ensure data consistency and synchronization across systems

System Optimization & Support

* Investigate and resolve technical incidents, including server load issues
* Monitor and optimize Talend jobs to ensure performance and reliability
* Implement validations and propose continuous improvements

Process & Documentation

* Document developments (functions, triggers, integrations) for scalability and maintainability
* Configure workflows and automation processes
* Manage tasks using Kanban methodologies to ensure efficient delivery

What success looks like:

* Delivering high-quality, scalable technical solutions
* Maintaining clear and thorough documentation
* Communicating effectively with both technical and non-technical stakeholders
* Taking ownership of tasks and continuously improving processes

Your first 90 days

* 30 Days:
Onboard and gain hands-on experience with our platform, reporting tools (Crystal Reports), analytics (Metabase), and integrations (Talend & APIs). Learn internal workflows and best practices.
* 60 Days:
Start contributing to real projects-handling incidents and implementing small enhancements under guidance.
* 90 Days:
Work independently on custom developments and take ownership of specific technical areas.
What we're looking for:

Must-Have Skills

* Advanced SQL (triggers, stored procedures)
* Experience with ETL tools (preferably Talend)
* Strong understanding of REST APIs and integrations
* 2+ years of experience in technical support, integrations, or similar roles
* Strong analytical and problem-solving skills

Nice to Have

* Experience with Metabase or Crystal Reports
* Background working with CRM or ERP systems
* Experience building forms, widgets, or basic JavaScript development

Soft Skills

* Clear and structured communication
* Strong organizational and multitasking abilities
* High attention to detail
* Ability to work independently and take initiative

Why join us?

At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance:

Flexible benefits: exchange part of your salary and make tax savings on health insurance, meal and transport vouchers, childcare, and training.

Well-being: Free access to the Calm app (for up to 5 users), 24/7 counselling, and emotional support from our Healthy Mind Coaches. We also offer self-care and parenting resources through the Cleo app.

Flexible working: flexibility of working one hour in, one hour out, shortened workdays on Fridays and during the summer, and the opportunity to work from over 40 countries for up to 10 weeks per year through our Work Away program.

Annual leave: 23 working days of vacation, 5 paid days per year for volunteering, and 5 additional paid days annually for personal or professional development.

Extended leave: 7 extra days of maternity leave and 5 extra days of paternity leave, on top of the legal allowance, available after one year of service.

Financial support: Life and disability insurance, salary advances of up to 3.5 times your net monthly pay, a EUR300 net marriage bonus, and access to Sage's employee stock purchase plan at a discounted rate.

Health and Safety Responsibilities

Fostering the safety culture, by leading with your own example.
Following established safety procedures and reporting potential hazards promptly helps maintain a secure and efficient workplace.
Participating in safety training sessions and adhering to preventive guidelines and procedures, the objective is minimizing risks and protecting yourself and the rest of your colleagues.

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