Technical Support - Saas

Descrizione del lavoro:

About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.
As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia -the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit Group, A Namirial Company 🚀
* Monitor synchronizations and automatic notifications
* Manage and resolve technical incidents
* Weekly internal follow-up meetings to set priorities
* Environment monitoring, log review, and SQL queries
* Remote connection to client servers
* Configure tools and resolve initial product issues
* Environment setup based on client needs Installation and configuration of system components Implementation of integrations with other systems
* Authentication management (LDAP, SAML, SSO, Databases)
* License and permission management
* Meetings and clarifications with clients regarding integration questions
* Collaborate in maintaining responsibilities within the organization's Integrated
* Management System Understand and apply
* Quality and Information Security policies (ISO/IEC 27001 and ENS)
* Comply with Environmental Policy guidelines
* Follow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that role
What we believe should contribute to your success in this context 🎯
* Advanced Vocational Training in IT and/or experience in a similar position - 2 years would be ideal.
* Pragmatism & Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features.
* Effective Communication: Clear and concise communication, both written and verbal.
* Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs.
* Spanish and English are mandatory
Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):

* HR Discovery Call (30 min)
* 1st interview with our business (direct report)
* Business case
* Personnality online assessment + feedback
* 2nd interview with our business & business case feedbac
* Reference check
Why Join Us 🤝
* 👩🏽‍💻 Flexible hybrid work set up
* ⏰ Flexible working hours
* ⏰Summer intensive working schedule
* ⏰Intensive workday on Fridays (all year long)
* 🏥 Health Insurance 100% for you and your kids
* 🍽️ Flexible benefits (Coverflex)
* 📚 Access to LinkedIn Learning Platform
* 🎂 Celebrate your birthday with a day off

Join Our Vision 🎯
Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.
👉🏽 For more information, explore our website and discover how you can contribute to our mission.
We are looking forward to meeting you!
* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory