Lead Business Operations Associate Trainee

Descrizione del lavoro:

7260 - Jacksonville West - 7438 Blanding Blvd, Jacksonville, Florida, 32244

CarMax, the way your career should be!
Summary:
Peer leader and mentor to Business Operations Associates, responsible for delegation and follow-up of assigned work, processing and review of paperwork associated with sales and appraisal purchases, and providing and modeling iconic customer service.
Essential Duties and Responsibilities:
* Performs all essential duties and responsibilities of Business Operations Associate at a successful level as needed.
* Participates in the "Manager on Duty" role - responsible for delegating and directing the Business Office workflow including customer facing and non-customer facing tasks, answering questions related to transactions, and following up on assigned tasks.
* Participate and/or lead weekly leadership calibration discussions (LAB Meetings) and develops plans for observing Associate performance and addressing individual developmental needs.
* Mentors, coaches, and develops Associates in the Business Office to improve performance and grow next-level talent.
* Serves as the functional expert for state-specific and CarMax process knowledge, to reinforce execution and navigate complex problem-solving.
* Provides iconic customer service by listening, answering customer questions and resolving escalated customer concerns.
* Collaborates between store and Home Office teams to reconcile critical accounting, compliance, and customer service functions.
* Assesses risk in Asset Protection reviews and approves store cash handling procedures.
* Assists store personnel, other locations, and all store departments in their daily functions while adhering to CarMax guidelines.

Qualifications:
Work requires ability to:
* Model what good looks like when interacting with Associates, customers and vendors
* Create maintain a positive work environment
* Delegate effectively in order to meet deadlines
* Follow up with Associates inside and outside of the Business Office
* Make decisions using independent and sound judgment
* Resolve customer and associate concerns
* Read, interpret and transcribe data in to maintain accurate records
* Understand numeric filing system
* Use word processing, spreadsheet and other programs, displaying intermediate PC skills
* Multi-task in a high energy, fast-paced work environment
* Lift objects that weigh as much as 15-20 lbs
* Speak and listen effectively while working with internal and external customers in person and over the phone
* Complete CarMax provided training, allowing for cross-training and full coverage of Business Office

Working Conditions:
* Pleasant but noisy office environment
* May require walking or standing for extended periods of time
* Flexible work hours with opening and closing shifts that includes nights, weekends, holidays
* Wears CarMax clothing (acquired through the company) at all times while working in the store

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application