Customer Facing & Order Management Representative

Descrizione del lavoro:

Are you looking to gain experience in the FMCG industry by working in logistics and customer service? Join us at Essity where you'll play a key role in ensuring our customers receive professional service and support.

About the Role

Customer Facing & Order Management Representative is part of the Service Management team in the Personal Care Business Unit. You will work with several markets in the Nordic region and report to the Customer Facing & Order Management Manager.

This is a temporary 11-month position covering for a parental leave and based in Mölndal.

What You Will Do

* Provide excellent customer service to both external and internal customers using our case handling tool.
* Advise on inquiries about product availability, delivery timing, and order status.
* Work in SAP to process daily sales orders, ensuring they are dispatched, invoiced, and delivered on time. (Order to Cash).
* Collaborate with customers and internal functions such as production, warehouse, sales, transport, and distribution to resolve daily challenges.

Who You Are

To succeed in this role, you need to be communicative, service-minded and solution-oriented. You are able to build strong interpersonal relationships, and you are comfortable prioritizing and making decisions under time pressure. You have a willingness to learn and a positive attitude. You embrace and act on our core values - courage, care, collaboration, and commitment.

You have:
* University degree in supply chain or logistics
* Experience from relevant tasks
* Fluency in Swedish and English, both written and spoken
* Experience with SAP is an advantage

Application

Interested? If this sounds like the right opportunity for you, apply online today. Please note that, in line with GDPR, we do not accept applications by email.
As we conduct ongoing selection, interviews may begin before the application deadline. Background checks may be conducted in the final stages of the recruitment process.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us

Application End Date:

01 apr. 2026

Job Requisition ID:
Essity269782