Customer Excellence Agent

Descrizione del lavoro:

Consumer Brands Logistics / Supply Chain Sweden, Stockholm, Stockholm Full Time Regular Apply for this role

About this position

About this Position

At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility
from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your
convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box -
take the chance and shape the digital future together with us.
You will be part of our diverse and multi-talented Nordic Market Operation Team! This team is responsible for the three
key functions of Demand Planning, Logistics, and Customer Excellence across 4 countries (Sweden, Finland, Denmark, and
Norway) for Consumer brand business.

What you´ll do

* You will be part of the Nordic Customer Excellence team
* Support and execute customer Excellence activities in line with the Nordic business and Supply chain strategies
* Execute order-to-cash activities from order management to invoicing
* Follow-up and handle deviations and master data errors
* Manage and report month end activities
* Follow up on back-orders and blocked orders
* Manage customer requests and inquiries in a timely and respectful manner
* Ensure accurate and timely handling of customer returns and claims
* Identify and drive customer collaboration / satisfaction initiatives
* Support customer collaboration activities with strategic customers
* Ensure achievement of the relevant KPIs (Customer satisfaction, Responsiveness, Claims, Perfect Order)
* Drive initiatives to improve efficiency, reduce costs and/or support sustainability objectives
* Identify and proactively define and implement improvements in order to achieve targets in sales, profitability, inventory, and cost

What makes you a good fit

* Education in and experience of Business Administration, Supply Chain, Customer Service Operations or equivalent
* Min. 2 years of relevant professional experience within the area of Customer Operation or Customer Service
* Solution-oriented mindset and self-driven, curious with a continuous learning mentality, and challenges the status quo
* Number driven and interested in digitalization and analytics, SAP and MS Excel experience
* Strong problem solving and communication skills
* Passionate team player
* Fluent in English and one Nordic language

Some perks of joining Henkel

* Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
* Diverse national and international growth opportunities
* Global wellbeing standards with health and preventive care programs
* Gender-neutral parental leave for a minimum of 8 weeks
* Employee Share Plan with voluntary investment and Henkel matching shares
* Occupational Health Checks & Private Health Insurance
* Sports compensation allowance
* Pension
* Annual Leave: 30 days plus public holidays
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 26094571
Job Locations: Sweden, Stockholm, Stockholm
Contact information for application-related questions: HRNordenInfoMail@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
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