Technical Service Trainee

Descrizione del lavoro:

The program will include the following experiences:
* Build acumen around the SW business, segments, customers, and go-to-market strategy
* Gain a thorough understanding of Sherwin-Williams technical service and sales processes
* Build technical service skills and aptitude
* Develop plans and diagnostic methods to effectively understand and address customer needs
* Execute product application and troubleshoot product issues
* Support the sales organization achieve financial goals and gain an understanding of P&L management
* Build cross-functional partnerships with and understand the interaction of Sales, Marketing, Operations, & R&D to execute the business strategy
* Gain a basic understanding of the assigned division's product offerings and technical applications

Position Summary
Provides technical services to external customers and sales representatives, including troubleshooting, offering fundamental technical direction and assistance to customers on product(s) use, training, and support. Responsibilities may include responding to common questions and concerns, applying basic application technologies, and providing general assistance to customers on improving operational quality and efficiency.

Demonstrates time management, problem solving, and decision making when providing technical services.
This position at minimum 40% daily travel

Requisiti del candidato:

Minimum Requirements:
* Must have a High School Diploma or GED Equivalent
* Knowledge of basic math skills, computer knowledge for inputting data analysis

Preferred Requirements:
* Have a trade school degree of various kinds including paint application; military mechanical repair and/or refurbishment education; associates of bachelor's degree in science curriculums
* Have a familiarity with metal substrates and industrial paint/coatings application
* Have diagnostic troubleshooting experience and mechanical inclinations
* Have previous experience servicing industrial business to business (B2B) customers