Customer Relationship Management Intern

Descrizione del lavoro:

Responsibilities
* Monthly Reporting: Collaborate with the Senior CRM Executive to prepare and analyse monthly CRM reports
* Client Communication: Manage 1-to-1 and 1-to-few client communications to ensure a high level of customer engagement and satisfaction
* Event Support: Assist Customer Experience team in the planning and execution of in-store activation events, including liaising with vendors and service providers, also coordinate event logistics and ensure successful execution
* Cross-Department Collaboration: Collaborate closely with the Communications, Customer Relations Centre and E-commerce teams to facilitate omnichannel client invitations in in-store activation, ensuring a comprehensive 360-degree engagement experience for clients
* Data Management: Maintain and update client databases to ensure accurate and up-to-date information
* Feedback Collection: Engage with CX and retail team to gather feedback post-events and assist in implementing improvements based on insights

Requirements
* Currently enrolled in or a recent graduate of a bachelor's degree in Business Administration, or a related discipline
* Pleasant demeanor, well-organized, and eager to help, with strong interpersonal and problem-solving abilities
* Detail-oriented with a high level of accuracy in all tasks
* Proficiency in Microsoft Office (Excel, Word & PowerPoint) with a basic understanding of POS or CRM systems. Familiarity with other relevant tools is a plus
* Good command of both written and spoken English, Cantonese, and Mandarin
* Available to work as an intern for 2-3 full days per week (falls into Mon - Fri)