Customer Success Intern

Descrizione del lavoro:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.
What this role is all about?
Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates?

If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success Intern.

What will you be doing at Infobip?
* Build and maintain trusted relationship with assigned customers to achieve overall customer health and growth.
* Serve as a focal point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
* Organize and orchestrate cross functional resources to fulfill customer requirements and help customer achieve business success.
* Be the voice of customer back to our Product SaaS organization.
* Together with the Customer, define SaaS adoption plan for the first 90 days with Infobip.
* Analyze customer data to improve customer experience and increase SaaS feature utilization.
* Own and create success plans for Infobip SaaS customers after the first 90 days.
* Monitor and proactively resolve SaaS health risks of assigned accounts.
* Ensure high SaaS renewal rate.

What makes you a strong fit :
* You are available to start with internship on July 6th, 2026.
* You hold valid student rights from "Studentski Centar" throughout the entire internship period (6 months).
* Customer retention and growth experience
* Familiar with AI tools and understanding of Customer Journey
* Exceptional professional communication skills
* Strong administration, analytical and organizational skills, with a systematic approach to problems
* Strong networking & relationship building skills
* Self-driven, able to work independently as well as a good team player
* Excellent written and verbal communication skills in English language

Timeline
* CV screening & Interview with Talent Acquisition (During April & May)
* Recruitment task (home assignments) (During May & June)
* Interview with Hiring team and selection process feedback (June)
* Start of internship program (July 6th)
* Orientation week in Zagreb Infobip campus (July 6th - 10th)
* Working with the mentor and within a team (July - January)
* End of the Internship program (January)
Why you'll love it here:
* Orientation week with all interns and a personalized onboarding plan.
* Mentor and team support.
* Being a part of a growing company in a growing industry - we challenge you not to grow!
* Work with people from all over the world. We put the "global" in globalization.
* Possibility to stay on after the internship, depending on your performance and business needs.

Why choose internship at Infobip?
* Paid internship program
* Travel allowance as per city of work
* Free lunch
* Free Snacks and Beverages
* Social Events
* Internal Trainings
* Free access to Udemy platform
* Internship welcome package
* Referral Bonus
* Equipment
* On-Site Amenities

If you haven't already, visit our landing page for more details, which you can find at the link.
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.
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