DODO CRM & Clienteling (Curricular Internship)

Descrizione del lavoro:

SummaryFounded in Milan in 1994, DoDo was the first luxury brand to offer "talking charms"-jewels that combine playful storytelling with deep emotional meaning. As part of the Kering Group, we are a pioneer in sustainability, being one of the first jewelers to use responsible gold in all our creations. Our mission is to champion inclusivity, self-expression, and environmental protection.
We are looking for CRM& Clienteling Intern

Job Description
You will join the CRM & Clienteling team supporting the execution of DoDo's client-centric strategies. This role offers exposure to CRM analytics, clienteling processes, newsletter operations, and cross-functional coordination with brand, commercial teams and external partners.

In this strategic role, you will be responsible for:
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1. Tracking, Monitoring & Reporting
* Support regular monitoring of CRM KPIs, segmentation performance, and clienteling activity.
* Assist in consolidating weekly and monthly reports and extracting insights to support decision-making.
* Contribute to the analysis of campaign results, CRM KPIs, and actionable takeaways for key markets.

2. One to One/One To Many Calendar & Content Coordination
* Support the management of the O2O/O2M calendar, ensuring timely preparation and alignment of materials.
* Coordinate with external agencies and suppliers for asset delivery, layout checks, translations, and approvals.
* Gather and consolidate feedback from internal stakeholders to refine future communications.

3. Presentation & Slide Creation
* Assist in building high-quality, brand-aligned presentations for internal meetings, reporting sessions, and management updates.
* Help transform data and qualitative inputs into clear, visual, and strategic storytelling.

4. Salesforce Clienteling App Support
* Support the daily management of the Salesforce clienteling app, used by retail teams to drive personalized client interactions.
* Assist with:
* Data checks, contact updates, and accuracy controls.
* Monitoring clienteling KPIs tracked through the Salesforce environment.
* Uploading or validating clienteling assets (scripts, actions, templates).
* Collecting store feedback on usability, performance, and needed improvements.
* Collaborate with the retail teams to ensure proper adoption across stores and alignment with global guidelines.
* Help troubleshoot operational issues by liaising with internal stakeholders and external partners when needed.

What would you learn
* How a luxury brand designs and executes CRM and clienteling strategies.
* Hands-on experience with Salesforce-based clienteling tools and CRM reporting.
* Cross-functional collaboration with Brand, Retail, E-commerce, and agencies.
* Effective communication through clear data visualization and storytelling.
* Best practices in newsletter operations, content coordination, and clienteling strategies

How can you contribute
* Currently studying Marketing, Economics, Communication, or a related field.
* Professional experience gained in the role, preferably within high-end jewelry/accessories Brands (internship experience considered)
* Strong analytical mindset, with attention to detail and a proactive attitude.
* Proficient in Excel and PowerPoint; experience with CRM platforms (Salesforce) is a plus.
* Highly organized, able to manage multiple tasks and deadlines.
* Passionate about luxury, customer experience, and data-driven engagement.
* Good knowledge of writter and spoken english

Job TypeStudent (Fixed Term) (Trainee)

Start Date2026-09-01

ScheduleFull time

OrganizationDodo S.r.l