Intern, IT Enterprise Cloud Infrastructure Support and ITIL

Descrizione del lavoro:

Aufgaben

We are seeking a motivated and enthusiastic Intern, IT Enterprise Cloud Infrastructure Support and ITIL to join our Enterprise IT Operations team. This internship provides hands-on exposure to cloud infrastructure operations, IT service management (ITIL), enterprise applications support, and operational governance within a hybrid cloud environment (Microsoft Azure and on-premises infrastructure).
The intern will support day-to-day operational activities, monitoring, documentation, incident management processes, and continuous improvement initiatives while gaining practical experience in enterprise IT operations and cloud technologies.

Key ResponsibilitiesCloud Infrastructure & Application Support
* Assist in monitoring and supporting enterprise cloud infrastructure and applications within a hybrid environment (Azure and on-premises).
* Support the administration and monitoring of Microsoft Azure services, including virtual machines, storage, networking, and identity management.
* Assist in troubleshooting basic infrastructure and application issues under the guidance of senior team members.
* Support system health checks, performance monitoring, and operational reporting activities.
ITIL Service Management
* Assist in Incident, Problem, Change, and Service Request Management processes using IT Service Management tools such as ServiceNow.
* Help track and follow up on support tickets to ensure timely resolution and SLA compliance.
* Support root cause analysis activities and documentation for recurring issues.
* Participate in service improvement initiatives and operational governance activities.
Monitoring & Operational Governance
* Support monitoring activities using tools such as Azure Monitor, Datadog, or similar observability platforms.
* Assist in reviewing system alerts, logs, and performance dashboards.
* Help maintain operational documentation, standard operating procedures (SOPs), and knowledge articles.
* Support IT compliance, audit preparation, and governance reporting activities.
Project & Deployment Support
* Assist project teams during system deployments, application releases, and production cutovers.
* Support testing, validation, and post-implementation monitoring activities.
* Participate in knowledge transfer sessions and project documentation updates.
Documentation & Continuous Improvement
* Create and maintain documentation in collaboration platforms such as Confluence.
* Assist in process improvement and automation initiatives.
* Support data collection, reporting, and analysis for operational metrics and service performance.

Qualifikationen

Requirements
* Currently pursuing a Diploma or Bachelor's Degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related field.
* Basic understanding of cloud computing concepts and IT infrastructure.
* Familiarity with Microsoft Azure, networking, operating systems, or databases is an advantage.
* Interest in IT operations, cloud technologies, and service management.
* Good analytical and problem-solving skills.
* Strong communication and documentation abilities.
* Able to work independently as well as collaboratively within a team.
* Proficient in Microsoft Office applications (Excel, PowerPoint, Word).Preferred Skills
* Basic knowledge of Microsoft Azure services.
* Exposure to ITIL concepts or IT service management processes.
* Familiarity with ServiceNow, Jira, Confluence, or similar platforms is an added advantage.
* Basic scripting or automation knowledge (PowerShell, Python, or similar) is a plus.Key Competencies
* Eagerness to learn and develop technical skills.
* Attention to detail and good organizational skills.
* Teamwork and collaboration.
* Customer-oriented mindset.
* Initiative and problem-solving ability.
* Ability to manage multiple tasks in a dynamic environment