CRM Intern

Descrizione del lavoro:

At SEPHORA we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, welcomed, and free to celebrate what makes them unique.

We are united by a common goal - to reimagine the future of beauty together. And now, we're excited to invite the next generation of talent to join us on that journey.

The Opportunity

Are you curious about CRM, digital marketing, and how brands create meaningful connections with their customers? Join our CRM team at SEPHORA UK as a CRM Intern and gain hands-on experience supporting the delivery of engaging customer communications across email and app.

This is an exciting chance to learn how CRM campaigns are planned, built, and optimised while working alongside a high-performing team in a fast-paced and collaborative environment. You'll develop real-world skills in campaign execution, customer journey planning, data-driven decision-making, and cross-functional teamwork all while contributing to an iconic global beauty brand.

What you'll be doing…

* Supporting the build and execution of email and app campaigns, including briefing, testing, and scheduling.

* Working closely with internal teams to ensure content and messaging are aligned with trade, marketing, and brand guidelines.

* Assisting with the setup and QA of lifecycle and automated journeys.

* Helping to prepare A/B tests, gather results, and support reporting.

* Monitoring performance dashboards and helping translate data into simple insights.

* Learning how we use key CRM tools and platforms to personalise the customer experience.

* Supporting the development of emerging channels such as SMS and push notifications.

* Helping with day-to-day coordination and team organisation, ensuring campaigns run smoothly and on time.

* Staying aware of CRM trends and best practices, bringing fresh ideas to the team.

What you'll bring…

You're curious, proactive, and excited by the idea of helping deliver digital experiences that truly delight customers. You enjoy working with data as much as you enjoy crafting compelling messages and want to understand how CRM plays a crucial role in customer engagement.

What will help you succeed…

* A strong interest in CRM, digital marketing, or data-driven communication.

* Good organisational skills and a strong attention to detail.

* Confidence communicating with different stakeholders and a collaborative approach to teamwork.

* A desire to learn how CRM tools work (experience with Braze, Ometria, Salesforce, or Klaviyo is a bonus, not a requirement).

* Basic analytical skills and an interest in understanding campaign performance.

* A positive, adaptable attitude and willingness to take on new challenges.

* Highly organised and detail-oriented, you're eager to learn, ask questions, and support a busy team in a fast-paced environment.

What you need to know…

* The internship is a 12-month Fixed-Term Contract (FTC), with an anticipated start date of July 2026.

* You will need to hold valid right-to-work status for the UK for the duration of the internship.

* This role is based at SEPHORA HQ in Russell Square, London, and follows our Hybrid working policy of 3 days onsite per week

* The application deadline is Sunday 15th March 2026 at 11:59 PM GMT.

While at SEPHORA you'll enjoy…

* The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.

* The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.

* The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees