Intern - End User Support

Descrizione del lavoro:

Intern - End User Support & Automation (July - Dec 2026)

Embark on an enriching internship as an End-user Support & Automation Intern within the Skills Centre team. Learn on the job, tackle real-world challenges, collaborate with seasoned professionals, and contribute to improving operational efficiency and user experience.

Your main tasks:
* Provide day-to-day end-user helpdesk support by troubleshooting system issues via the ticketing system and live assistance.
* Monitor incoming tickets and contribute to timely resolutions.
* Collaborate with Business Solutions Experts and IT Business Partners to document recurring problems and validated solutions.
* Engage with cross-functional teams to support implementation of end-to-end processes.
* Maintain and update solution documentation and user guides, preparing content for chatbot use.
* Build simple automation scripts or workflows to streamline support processes.

You Have:
* Degree in Business, Supply Chain, Information Technology, or related field.
* Knowledge of Microsoft Office Suite, with knowledge in Excel/VBA.
* Knowledge of Python Programming or Robotic Process Automation (RPA) is a plus.

We Have:
* 72 years of expertise in beauty and spa, with the Clarins and myBlend brands
* Unique products and innovative services
* A commitment to Social & Environmental Responsibility embedded in our raison d'être
* A caring and inclusive corporate culture
* Development and training opportunities
* Attractive compensation and benefits
* A flexible work environment, with up to 1 day of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.
If you have additional needs that require an adaptation of the recruitment process, you can contact us at hr.sg@clarins.com

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com