Front Office Intern/trainee - Recepcionista en prácticas

Descrizione del lavoro:

Front Desk Operations: Greet and welcome guests upon their arrival. Check-in and check-out guests efficiently. Provide key cards and relevant information to guests. Reservation Management: Handle room reservations, cancellations, and modifications. Maintain an accurate and up-to-date reservation system. Coordinate with other departments to ensure room availability and readiness. Guest Services: Address guest inquiries and concerns promptly and professionally. Provide information about hotel amenities, services, and local attractions. Assist with special requests, such as room preferences or additional services. Communication: Answer and direct incoming calls to the appropriate department. Respond to emails and messages in a timely and courteous manner. Relay messages and information to guests and staff members. Payment Handling: Process guest payments and ensure accuracy. Handle cash transactions and provide receipts. Resolve billing discrepancies and issues. Administrative Tasks: Maintain a neat and organized front desk area. Complete daily reports and record-keeping. Assist with administrative tasks as assigned by management. Problem Resolution: Address and resolve guest complaints or issues. Collaborate with other departments to solve problems efficiently. escalate issues to the management when necessary