Front Office / Guest Relations Intern

Descrizione del lavoro:

OFFER THE GREATEST SERVICE TO GUESTS * Carry out in a qualified manner, with initiative and responsibility, the welcoming of guests and all related tasks. * Execute customer service tasks at the reception. * Carry out the procedures related to the occupation and sale of the rooms (Reservations, Check In and Check Out). * Perform tasks related to billing and collection, as well as foreign currency exchange. * Receive and process customer complaints using the SEDAS approach (internal training approach)