Process Automation Intern (6-month - HCMC)

Descrizione del lavoro:

1/ About the Role:
Join our Value-Added Services (VAS) department and play a key role in driving digitalization and process optimization initiatives. You will collaborate with cross-functional teams to analyze workflows, design automation solutions, and contribute to our continuous improvement journey. Logistics or customs knowledge is an advantage but not a must - full domain training will be provided
2/ Main Tasks:
* Collaborate with operational teams to review and analyze existing workflows and business processes
* Develop process maps, identify optimization opportunities, and propose improvement solutions
* Design and build automation solutions using tools such as Excel Macros/VBA, Power Query, Power Pivot, Power BI, Power Automate, AI Co-pilot, or other approved platforms
* Support solution testing, deployment, user training, and post-implementation hypercare
* Create documentation including SOPs, user guides, and progress reports
* Coordinate with IT department on system integration requirements as needed
3/ Requirements:
* COMPULSORY: Students (NOT fresh graduates and still being students for at least 6 months) who can work full-time from Monday to Friday for 6 months, with 1-2 off-sessions per week for study, is acceptable
* Background in Information Technology, Computer Science, Industrial/Systems Engineering, Data Analytics, or related fields
* Hands-on experience or strong interest in: Excel Macros/VBA, Power Query, Power Automate, Python, RPA tools, or AI-based productivity tools
* Strong analytical and logical thinking with ability to translate business processes into structured workflows
* Good communication and interpersonal skills
* Self-driven and comfortable working independently with guidance
* Good English skills (both speaking & writing)
Added Advantage:
* Experience with Power BI dashboards or data visualization tools
* Familiarity with process mapping methodologies (BPMN, flowcharting)
* Basic understanding of logistics, customs, or freight forwarding operations
* Portfolio of past automation or digitalization projects (academic or personal)
4/ What You'll Gain:
* Real-world experience applying automation and AI in a multinational logistics environment
* Exposure to international trade and cross-border supply chain operations
* Mentorship from experienced industry professionals
* Opportunity to see your solutions create tangible impact
* Potential for extension or conversion based on performance
5/ Working Location:
DHL Global Forwarding (Vietnam) Corporation - Head Office - 11th Floor, eTown2 Building, 364 Cong Hoa Street, Tan Binh District, Ho Chi Minh City, Vietnam

6/ Notice:
We kindly request that candidates submit their CVs (résumé) in English as part of the application process