Manager - Sales Support Americas

Beschreibung:

Job TitleManager - Sales Support Americas
As a Manager of Sales Support Americas in the Hospitality division, you will play a crucial role in supporting our Directors of Sales, Sales Specialists, and Customer Success Management teams. Your primary responsibility will be to streamline operations and remove administrative tasks from these teams, allowing them to focus on strategic initiatives and customer engagement. The main duties of a this role is executing, managing and monitoring key tasks within the Americas Commercial Division.

This role will lead a team of 10-15 Customer Operations Specialists who will be responsible for the tasks as outlined below in Americas Division. In this role you will lead a team to reduce the administrative tasks for the commercial organization providing them with as much bandwidth as possible to focus on sales. Your customers will be the commercial teams, as well as our end customers, and your team will be expected to interact with our clients.

In This Role You'll:

* Account Audit & Cleanup: Help the commercial team to review accounts in salesforce, audit them and clean them up as required. They will also be tasked with merging duplicate accounts
* Assist with Affiliation: Ensure that the process of keeping brand affiliations up to date across hotels in the Americas division is monitored, managed and executed to the expected timelines.
* Invoice Related Items: Work with the commercial organization to review, investigate and troubleshoot issues with customer invoicing. This will include interaction and co-ordination with multiple departments across the organization. The focus here will be the remove as much admin work from our commercial organization as possible.
* Own the financial request until resolution. Including Credit Hold revisions and invoice location
* Salesforce reporting: Own SFDC reporting requests and Dashboard requests from the COS team or CSM/Specialist Leadership Team. This task will be carried out in co-ordination with the HPO Sales International to avoid duplications
* Contact Troubleshooting: Locate contracts and assist the Commercial organization with questions related to inclusions in the contracts and any other queries related to contracts.
* Assist with additional Tasks: Over time the scope of the position and the tasks covered by the team is likely to increase and will need to be rolled out to the team members and documented accordingly
* Manage: Manage a team of 10-15 Customer Operations Specialists responsible for managing the above-mentioned tasks by region within the Americas Division and partnership by region to ensure all agreed upon tasks are managed, monitored and delivered successfully in a timely manner and goals are achieved on a monthly and forward looking basis.

About the Ideal Candidate:

* Bachelor's degree in a related business field required and/or equivalent work experience.
* Prior successful experiences working in an operations environment and working with sales leadership.
* Demonstrated success in driving results based on insights provided to sales teams helping set sales strategies.
* Ability to communicate effectively ideas and challenges identified from analysis. Previous team management experience required.
* Project management stills needed to adjust to competing priorities while staying organized and meeting timely deliverables
* Prior roles such as: Operations analysts, manager 5+ years operations in an analyst role.
* In addition hotel industry and hospitality (revenue management a plus , eCommerce, marketing , sales, event management and/or operations) or providing services and solutions to hotels via a SaaS company.
* Advanced analytics and an understanding of Amadeus products to provide the best actionable insight to the sales and customer success team.
* Microsoft Office, Salesforce.com, Power BI, Advanced Excel including building macros.
* Ability to learn how navigate Amadeus internal tools
* Advanced communication skills both in English and Spanish both verbal and written.
* This is a hybrid working model role where 50% of your working time will be spent in the office.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process:

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.