Onshore Collector

Beschreibung:

Position Summary
Why Join our Team?

A team of 24, managing all aspects of Account Receivables including credit limit management, order release, chasing outstanding monies, verification of claims, eCommerce back office, account reconciliations and cash allocations. Targeted on collections, ageing profiles and query turnaround times. Works alongside the Risk Management team and for the Director of Financial Operations.
The role is busy but varied and you will find each day is different. Highly motivated and supportive team. We pride ourselves on always challenging each other and the status quo. Learning is at the heart of the team and we always keep your development as our main priority

Role and Responsibilities

Your Key Responsibilities:

Objectives :-
* To achieve or exceed (COMPANY NAME) KPI's of debt > 32 days + = 16
* To manage a portfolio of large complex accounts from a collection, query management and reconciliation point of view.

Main Responsibilities
* High profile customer accounts (eg Curry's, Amazon, Shop Direct, John Lewis) with multiple line items, including invoices and debit note deductions for rebates, allowances, marketing, returns and disputes. High value receivables from £5m - £150m outstanding regularly
* Reconciliation of complex accounts and need to use Excel formatting to display and analyse line item detail for reporting and/or customer information
* Monitoring debtor balances to ensure a reduction in DSO, managing both + and -AR within tight ageing KPI's
* A detailed knowledge of sales deductions as well as an understanding of the trading contracts is key to this role
* To collect all outstanding monies on the customer account within payment terms.
* Build strong customer relationships (both internal and external) and provide a first class level of customer service at all times.
* Ensure order release is completed in timely manner considering available credit and working within the terms of the credit policy.
* Ensure HQ and local targets are met of collections, ageing and query resolution in line with objectives.
* Root cause analysis and resolution of complex or problematic items that occur on the customer account.
* Hold regular debit reviews with my Manager.
* Collate the forecasting of cash due in each month accurately.
* Carry out training within Collections team.
* Monitor and process Marketing Claims, working with the Budget team and Marketers to ensure claims are processed accurately and proof of evidence provided to support
* Completion of scheduled activities such as weekly reporting, internal audits and any ad hoc requirements relating to AR
* Be involved in cross dept./ functional groups to look at process improvements and developments

What we need for this role

To be successful, you will possess the following skills and attributes:
* Experience in an accounting /credit control team preferably in corporate environment. Good Excel skills and to be competent in completing Vlookup, Pivot Tables
* Large reconciliation experience is essential where understanding customer systems, processes and approval paths are key to achieving (COMPANY NAME) tough KPI's
* Be able to work with sales and marketing team and be seen as part of a value added service to the customer
* Be organised, hardworking, tenacious and positive as it is a fast paced environment within a dynamic ever changing business

What does success look like?
* Energetic, organised, strong team player.
* Success is building strong relations with the customers, ensuring invoices are paid in line with terms, queries are resolved quickly and the account is up to date
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* Success is measured by meeting tight ageing KPI's as stated above. Accuracy is critical and compliance with HQ guidelines imperative

Skills and Qualifications

Benefits of working at (COMPANY NAME) include
* Hybrid working - 3 days in the office and 2 days at home per week
* Bonus scheme linked to individual, team and company performance
* Car allowance (delete if not appropriate)
* Pension contribution
* Three volunteering days each year
* Holiday - 25 days plus bank holidays and an additional day off for your birthday
* Access to discounts on a wide range of (COMPANY NAME) products
* Access to a discount shopping portal
* Partner Colleagues are not eligible for certain types of statutory leave such as (COMPANY NAME) Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency

A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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