Customer Success Consultant

Beschreibung:

As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the full value of what Sage has to offer driving their success and strengthening their loyalty along the way.

Goals for this role
In this role, you'll work through a structured, multi-channel contact strategy alongside our Customer Success Programme to help customers get the most value from the products and services they've chosen.
First 90 Days
In your first 30 days, you'll be fully integrated into the team and get a thorough understanding of the role by listening in on calls with your colleagues. By 60 days, you'll start taking calls and managing bookings, progressing to managing and delivering a full day's diary as you settle into the position.

I can also make it even more engaging and candidate-friendly, if you want it to read like a "welcome journey" rather than a formal plan. Do you want me to do that?
* Create value for customers by defining the desired business outcomes and then building a
* Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
* Drive product and service adoption, using customer data to proactively reduce churn.
* Gain an understanding of clients' pain points and deliver responsive solutions and support.

Additional Skills and Experience

* Sound knowledge of Sage 50 or Sage SBC.
* Excellent diary management is a must.
* Communication and relationship building is key.
* Experience working to KPI's and SLA's

Your Benefits

* Competitive base salary and commission structure
* Comprehensive health, dental and vision coverage
* Work away scheme for up to 10 weeks a year
* On-going training and professional development
* Paid 5 days yearly to volunteer through our Sage Foundation
* Flexible work patterns and hybrid working

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