Customer Support Representative Portuguese/English and third language

Beschreibung:

Within your #OneTeam

- you will work in an IT company - a leading European cloud and hosting provider with a global presence

- you will learn about our services

- you will develop your soft skills

- you will learn to look for and provide solutions to customers

Your main responsibilities

- Responding to customer requests about account administration, billing and order follow-up, through different channels (Phone, Email, Chat)

- Replying to customer escalations and helping guide customers through the correct processes at OVHCloud

- Keeping customers updated about the status of their opened requests and the resolution for the same

- Offering after-sale support - order tracking and payment follow up when needed

- Participating in different missions with the team, helping support customer loyalty programs

- Understanding and being a part of the promotion of the OVHCloud brand to current and future customers

- Promote a strong, trustworthy image of OVHCloud's customer support experience

- This position will require shift work on weekends and/or nights

- A hybrid option will be available for shifts (to be discussed)

Your future impact

In 6 months

- becoming independent in recognizing and troubleshooting most standard issues brought by customers

- understanding the company product portfolio and related customer needs

And in 1 year

- providing nuanced and complex resolutions to our customers

- start developing technical skills in our dedicated training programs

Skills required :

- Proficiency in Portuguese and English are essential. Ability to communicate at an advanced level in a third idiom is required (French, Spanish, Italian or German).

- Great communication skills

- Time management and prioritization are your forte

- Customer centred

- You like to help and having a positive impact on people you offer support to

- Having the opportunity to work in an international environment is important to you