Telesales Team Lead - Spanish Speaker

Beschreibung:

Company Description:

Choose Challenge. Choose Pace. Choose Growth.
At the core of our company, customer service isn't just the first point of contact-it's the heart of our brand. By delivering exceptional service, we don't just meet our customers' expectations; we exceed them, building lasting loyalty and satisfaction.
AUTO1 Group - Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, compramostucoche.es and AUTO1.com we have exactly the right solution for private customers as well as ourB2B partners - operating in more than 30 European countries.

Are you passionate to drive change shaping the future of our brand-where growth, challenge, and success await?

We are waiting for you to be our new colleague and make a direct impact on both the team's success and the satisfaction of our valued customers!

Job Description:

Your new role
* Develop, coach and motivate your team, to be successful in achieving their sales targets;
* Contribute to process improvement to help your teams overachieve goals;
* Coach and help your team using proven leadership methodologies to ensure alignment with sales targets growth objectives across multiple customer segments;
* Collaborate closely cross-department to ensure consistent and continuous efficient service delivery.

Qualifications:

What we expect from our new colleague:
* Fluency in both Spanish & English languages;
* A proactive, customer-first mindset combined with adaptability and passion for tackling new challenges;
* Curiosity, eager to grow with a solution oriented "Can Do" attitude;
* Proven experience in Customer service, Telesales or another similar area, with a strong background in managing and developing teams;
* Expertise in using Contact Center related software for handling inbound/outbound calls, Excel/Gsheet;
* Empathetic leadership style, excellent communication and coaching skills;
* The ability to foster a motivated, cohesive team.
We would love if you would have:
* A genuine interest in the automotive industry and familiarity with Google tools.

Additional Information:

What you can expect from us:
* A learning and growth environment (leadership and operational trainings);
* Implication and support in delivering department projects and process improvement;
* A nice office just 1 minute away from Pipera metro station;
* A dynamic and transparent team atmosphere;
* Private health insurance via Medicover