Customer Service Center Processes Specialist

Beschreibung:

Support CSC operations by managing projects, assisting with budget planning and control, and monitoring performance KPIs. Ensure timely delivery, cost efficiency, and smooth coordination with internal teams and external partners

Main Responsibilities

* Plan and manage CSC projects from start to finish.
* Prepare timelines, monitor progress, and resolve issues.
* Assist with annual budget and monthly forecasts.
* Track spending, report variances, and support invoicing.
* Monitor and report KPIs for projects and CSC performance

Skills & Requirement

* Project Management: Ability to plan, execute, and monitor projects with attention to deadlines and deliverables.
* Analytical Skills: Ability to interpret data, track KPIs, and provide actionable insights.
* Communication & Collaboration: Strong interpersonal skills to work effectively with internal teams and external vendors.
* Problem-Solving: Proactive approach to identifying issues and implementing solutions.
* Technical Skills: Proficiency in MS Excel (pivot tables, formulas) & PowerPoint
* Organizational Skills: Ability to manage multiple tasks and prioritize effectively

WHAT WE OFFER:

* 13th & 14th salary
* Extra days off
* Flexible working time
* Supplementary pension plan (III. pillar)
* Life & accident insurance
* MultiSport Card
* Employee Assistance Program
* Opportunities for career development & growth
* Work for a multinational company - certified Equal Salary & TopEmployer