Operations Support Specialist

Beschreibung:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Global Digital Hub has newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.

The Operations Support Specialist role is working closely with the Operational Excellence Lead, within the Pharma Digital Content and Services Lab, ensuring operational efficiency and streamlined communication across the Operations and Services POD. Working at the nexus of initiative tracking, communication, and operational management, this role supports the team in critical daily tasks, serves as a point of contact (POC) for key processes, and leads operational rhythms to enhance team effectiveness toward operational excellence.

The Opportunity:
* Project Tracking & Initiative Mapping: Monitor and update progress in monday.com, align initiatives with goals, and create clear status updates for production and engagement teams.
* Communication Management: Maintain consistent communication with Global and Local Engagement Managers (GLEMs) through mass emails and GLEM Chat platform updates.
* Lab Newsroom Coordination: Act as the point of contact, ensuring timely, relevant updates and resolving or escalating issues related to newsroom activities.
* Process Management: Serve as the contact for process changes, coordinate updates, and support the creation of process documentation like SOPs and Wikis.
* Operational Support: Collaborate with operations teams, lead weekly calls, manage agendas, and troubleshoot operational issues.
* Process Improvement: Identify gaps and opportunities for efficiency, document improvements, oversee execution, and measure success.
* Team Alignment: Coordinate timely updates and ensure production and engagement teams stay aligned with organizational goals.

Who you are:
* You have previous experience in operations support, communication coordination, or initiative tracking.
* You are proficient in project management tools like monday.com or Trello, and communication platforms.
* You have excellent organizational skills and strong attention to detail.
* You possess outstanding verbal and written communication skills.
* You are skilled in designing and mapping business processes effectively.
* You can manage multiple initiatives, tracking timelines, dependencies, and priorities across platforms.
* Experience working with the Lab, is a plus.

In exchange we provide you with:
* Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & training, the possibility of international assignments, internal position changes and the chance to shape your own career.
* Excellent benefits: Competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party.
* Flexibility: We also support flexibility to help you find your balance. Home office is commonly available (typically 2 office days/week on average). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
* A global inclusive community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Explore what the Global Digital Hub is about.

Discover the Roche Services & Solutions Center and how we work together as a truly global team!

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Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer